Custom Wine Concierge

Dry Farm Wines

Napa (CA)

On-site

USD 70,000 - 95,000

Full time

2 days ago

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Benefits offered by this job

Unlimited Organic Artisan Wines

4-day work week

Generous PTO and vacation schedule

Generous 401k, Profit Sharing, and Def

Job summary

Dry Farm Wines is seeking a Customer Experience role in Napa to engage Members with the world’s finest artisan wines. You will curate selections, respond promptly to inquiries, and help members taste and discover wines they love, while maintaining our health-first, community-driven ethos.

You will collaborate with the Custom Experience team to deliver a one-of-a-kind wine journey, drive repeat memberships, and share insights that shape buying decisions.

Qualifications

Minimum 4 years in customer-facing roles or equivalent.
Strong knowledge of wine regions, varieties, and styles is highly desirable.
Excellent written and verbal communication skills required.

Responsibilities

Deliver high-touch customer experience for Members and wine enthusiasts.
Curate wine selections based on taste preferences and inventory availability.
Build relationships with Members and provide proactive problem solving and insights.

Skills

Customer Service

Wine knowledge

Communication

Job description

Note

Thank you for your interest in joining Dry Farm Wines.

Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It's a huge decision for us and for you. We ask that you show up authentically as yourself, and we promise to do the same. Our goal is to find more exceptionally hard working, ambitious people who love success and building something we can all be proud of.

Introduction

Dry Farm Wines is the world's premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.

Benefits Of Working With DFW

Above Market Compensation
Distributed Work Model with a limited in office policy, built to support every individual's freedom and still build a strong team
4-day work week, with limited emails after hours and on weekends
Unlimited pure Organic Artisan Wines
Generous 401k, Profit Sharing, and Defined Benefit plans available
Paid gym stipend
Generous PTO and company vacation schedule
Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow
Most importantly, the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft

Our Culture

We are driven to create what we love, with people we admire, for a community who loves what we do.

Creating what we love

Dry Farm Wines started because of Todd's passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That's the space in which we create and dream still today.

With people we admire

We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a person.

For a Community Who Loves What We Do

We bring products and a lifestyle to people who share our passion for health, taste, art, design, beauty, and impact. Our Members love what we love, whether its healthy living, organic farming practices, delicious food, or beautiful art. For us, this is all part of building a great business and a great lifestyle.

DFW Business Values

Admiration - We admire and respect each other
Excellence - We have an internal drive for excellence in all things
Innovation - We are always adapting and pushing the envelope
Group Flow - We love creating together and we trust each other
Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight. We like coaching, not managing

We view business like a team sport. We choose to play because we love what we do and we love working with each other. When we win, we share prosperity together. When we come up short, we hold ourselves and each other accountable to learn and grow.

Freedom & Responsibility

We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives. In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations.

Schedule & Expectations

4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work
No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time
Limited Email Outside Working Hours - We do not exchange emails after hours or on weekends unless it pertains to a very urgent matter (eg., an urgent customer delay)

Working Days

We are filling roles for:
- Tuesday - Friday
- Wednesday - Saturday
- Both will transition after an approx. 90 day onboarding period of Monday - Friday

Roles And Responsibilities

You must have experience in wine, and preferably natural wine!
Customer Service You get Members more of their favorite wines using our technology platforms You curate wine selections based on taste, preconception, and nostalgia You ensure every customer feels heard by getting them a quick response to any questions they have You pick up the phone and talk to customers. You’ll listen to them and let them know you care You learn from customers everyday You work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions You drive forward new and creative ways to give our members a one of a kind, custom experience You go above and beyond with each and every customer interaction
Wine You suggest wines based on taste preferences and curate boxes of our pure Artisan Wine based on our inventory You create one‑of‑a‑kind Memberships for customers based on their individual taste preferences, and fulfill those shipments on an ongoing basis You hand select each wine for any individual customer, by combining your knowledge of their personal taste and your expert experience in wine You have an unquenchable thirst for learning more about wine You’re willing to let go of any preconceptions of what wine is and should be You taste and give feedback on our wines consistently, both with our group and on your own
Fostering Relationships You take pride in building relationships with Members and guiding them through their wine journey You will proactively help solve customer’s problems to build relationships with them You understand that wine is subjective, and there are no good and bad wines - simply different tastes
Working Days We are filling roles for:
- Tuesday - Friday
- Wednesday - Saturday
- Both will transition after an approx. 90 day onboarding period of Monday - Friday

Requirements to Apply

You must have at least 4 years of experience in a customer facing position
You must have at least 3 years of experience in a luxury hospitality role.
You must have strong knowledge of major wine regions, grape varieties, and wine styles, with at least 3 years of experience working in wine
You must have excellent verbal and written communication skills
You must have experience delivering high-touch, personalized service to discerning clients
You must be comfortable discussing wine recommendations, pairings, and cellar selections with customers
WSET, CSW, Introductory Sommelier or equivalent preferred but not required

Attributes of the ideal candidate