Custom Services & Custom Framing Sales Associate

Blick Art Materials

San Francisco (CA)

On-site

USD 31,684 - 35,817

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Time Off

Employee Discount

Job summary

Blick Art Materials is seeking a Custom Services Associate in San Francisco, CA. This role requires exceptional customer service and knowledge of fine art printing and framing design. You will assist customers and help maintain an organized workshop and store presentation.

The ideal candidate will have good communication skills, be willing to learn, and must lift up to 50 pounds. Experience with Photoshop and general computer skills are preferred. Benefits include a 401K plan and paid time off.

Qualifications

Ability to work both independently and in a team environment.
Knowledge of appropriate archival materials and how/when to use them.
Willingness to learn, solve problems and make decisions regarding customer satisfaction.

Responsibilities

Demonstrate superior customer service through product knowledge.
Complete Blick training program and sign up new preferred customers.
Assist in merchandising of the store and maintain the sales floor.

Skills

Customer service

Design skills

Communication skills

Knowledge of Fine Art Printing

Knowledge of custom framing design

General computer skills

Education

High School Graduate or equivalent

Tools

Photoshop

Framing software (Lifesaver)

Computerized mat cutter (Wizard)

Job description

Your Role... By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Custom Services Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Custom Services Associate will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Custom Services Associate is responsible for driving revenue by providing excellent customer service, knowledge of Fine Art Printing, Archival Framing and an eye for design. In addition, the associate is to assist in maintaining a neat, clean, organized workshop, design counter, and sales floor. Responsibilities include:

Consistently demonstrate superior customer service through product knowledge, design skills and other talent that will exceed customer expectations.
Complete and utilizes the Blick training program, consistently signs up new preferred customers and can special order items for customers.
Have a positive attitude, is willing to learn, solve problems and make decisions regarding customer satisfaction.
Ensure adherence to all company policies/procedures as well as loss prevention guidelines.
Has the ability to process customer transactions in the framing software and store POS.
Assist in merchandising of the store and Custom Services. When not assisting customers execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
Follow direction, prioritize and meet deadlines, and multitask.

General Requirements

Ability to work both independently and in a team environment.
Excellent communication skills.

Scheduling Requirements

Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
Regular attendance in accordance with the retail attendance policy.
Associates in this role are scheduled an average of 15 - 25 hours per week based on availability and the needs of the business.

Technical Requirements

Knowledge of custom framing design, ability to measure art and frame components professionally, knowledge of appropriate archival materials and how/when to use them.
Knowledge of custom framing design, cutting glass, cutting mats, mounting, fitting, ability to determine type of hangers, stretching canvas and fabric.
Understanding of Photoshop preferred to open customer files and complete printing orders according to customer specs.
General computer skills including, but not limited to, word, excel, photoshopCS4, Lifesaver (or other framing software), the Wizard (or other computerized mat cutter) and the ability to hand cut mats.

Competencies

Elevates Service Standards
Leadership
Champions Core Values
People
Operations

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
Prolonged walking, standing, and climbing ladders.

Travel

Minimal travel in the local area may be required.

Qualifications

High School Graduate or equivalent.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate

The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.