Custom Services & Custom Framing Sales Associate

Blick Art Materials; Boston (MA); On-site; USD 27,552 - 28,240; Part time

Benefits offered by this job

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Time Off

Employee Discount

Job summary

Blick Art Materials in Boston, Massachusetts is looking for a Custom Services Associate to provide exceptional customer service and assist with fine art printing and framing. This role involves engaging with customers, maintaining a professional environment, and ensuring a neat and organized workshop.

The ideal candidate should possess knowledge of custom framing, excellent communication skills, and the ability to work flexible hours, including evenings and weekends. Benefits include 401K, profit-sharing, and employee discounts.

Qualifications

• Ability to lift and carry 50 pounds safely.
• Excellent customer service skills required.
• Ability to work flexible schedules including weekends.

Responsibilities

• Assist customers with product knowledge and design skills.
• Process customer transactions using store POS.
• Maintain neat and organized sales floor.

Skills

Customer Service Excellence

Knowledge of Fine Art Printing

Design Skills

Communication Skills

Computer Skills (Word, Excel, Photoshop)

Education

High School Graduate or equivalent

Tools

Framing Software

Photoshop

Job description

Your Role

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Custom Services Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Custom Services Associate will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Custom Services Associate is responsible for driving revenue by providing excellent customer service, knowledge of Fine Art Printing, Archival Framing and an eye for design. In addition, the associate is to assist in maintaining a neat, clean, organized workshop, design counter, and sales floor.

Responsibilities

• Consistently demonstrate superior customer service through product knowledge, design skills and other talent that will exceed customer expectations.
• Complete and utilize the Blick training program, consistently sign up new preferred customers and can special order items for customers.
• Have a positive attitude, be willing to learn, solve problems and make decisions regarding customer satisfaction.
• Ensure adherence to all company policies/procedures as well as loss prevention guidelines.
• Have the ability to process customer transactions in the framing software and store POS.
• Assist in merchandising of the store and Custom Services. When not assisting customers execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
• Follow direction, prioritize and meet deadlines, and multitask.

General Requirements

• Ability to work both independently and in a team environment.
• Excellent communication skills.

Scheduling Requirements

• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
• Regular attendance in accordance with the retail attendance policy.
• Associates in this role are scheduled an average of 15–25 hours per week based on availability and the needs of the business.

Technical Requirements

• Knowledge of custom framing design, ability to measure art and frame components professionally, knowledge of appropriate archival materials and how/when to use them.
• Knowledge of custom framing design, cutting glass, cutting mats, mounting, fitting, ability to determine type of hangers, stretching canvas and fabric.
• Understanding of Photoshop preferred to open customer files and complete printing orders according to customer specs.
• General computer skills including, but not limited to, Word, Excel, Photoshop CS4, Lifesaver (or other framing software), the Wizard (or other computerized mat cutter) and the ability to hand cut mats.

Competencies

• Elevates Service Standards
• Leadership
• Champions Core Values
• People
• Operations

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing, and climbing ladders.

Travel

Minimal travel in the local area may be required.

Qualifications

• High School Graduate or equivalent.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate

• $20.00 – $20.50 per hour + Sales Incentives

Benefits Include

• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Time Off
• Employee Discount

Who We Are

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.

Our Mission

At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.