Custom Services & Custom Framing Sales Associate

Blick Plc; Philadelphia (Philadelphia County); On-site; USD 23,074 - 23,419; Part time

Benefits offered by this job

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Time Off

Employee Discount

Job summary

Blick Plc is seeking a Custom Services Associate in Philadelphia. This role emphasizes exceptional customer service and requires knowledge in Fine Art Printing and Archival Framing.

The ideal candidate will work 15 - 25 hours per week, possess strong design skills, and be proficient with framing software. Benefits include a 401K plan, paid time off, and employee discounts.

Qualifications

• Must assist in maintaining a clean and organized work environment.
• Strong ability to work independently as well as in a team.
• Flexible schedule availability including nights and weekends.

Responsibilities

• Provide excellent customer service to ensure customer satisfaction.
• Assist in merchandising and restocking items in the store.
• Process customer transactions accurately using POS software.
• Follow direction and manage multiple tasks effectively.

Skills

Customer service

Fine Art Printing knowledge

Archival Framing knowledge

Design skills

Photoshop knowledge

General computer skills

Education

High School Graduate or equivalent

Tools

Framing software

Lifesaver

Wizard

Job description

1330 Chestnut St, Philadelphia, PA 19107, USA

Job Description

Your Role...

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Custom Services Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Custom Services Associate will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Custom Services Associate is responsible for driving revenue by providing excellent customer service, knowledge of Fine Art Printing, Archival Framing and an eye for design. In addition, the associate is to assist in maintaining a neat, clean, organized workshop, design counter, and sales floor. Responsibilities include,

• Consistently demonstrate superior customer service through product knowledge, design skills and other talent that will exceed customer expectations.
• Complete and utilizes the Blick training program, consistently signs up new preferred customers and can special order items for customers.
• Have a positive attitude, is willing to learn, solve problems and make decisions regarding customer satisfaction.
• Ensure adherence to all company policies/procedures as well as loss prevention guidelines.
• Has the ability to process customer transactions in the framing software and store POS.
• Assist in merchandising of the store and Custom Services. When not assisting customers execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
• Follow direction, prioritize and meet deadlines, and multitask.

General Requirements:

• Ability to work both independently and in a team environment.

Scheduling Requirements:

• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
• Regular attendance in accordance with the retail attendance policy.
• Associates in this role are scheduled an average of 15 - 25 hours per week based on availability and the needs of the business

Technical Requirements:

• Knowledge of custom framing design, ability to measure art and frame components professionally, knowledge of appropriate archival materials and how/when to use them.
• Knowledge of custom framing design, cutting glass, cutting mats, mounting, fitting, ability to determine type of hangers, stretching canvas and fabric
• Understanding of Photoshop preferred to open customer files and complete printing orders according to customer specs
• General computer skills including, but not limited to, word, excel, photoshopCS4, Lifesaver (or other framing software), the Wizard (or other computerized mat cutter) and the ability to hand cut mats.
• Elevates Service Standards
• Leadership
• Champions Core ValuesPeople
• Operations

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Physical Demands:

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing, and climbing ladders.

Travel:

• Minimal travel in the local area may be required.

Qualifications:

• High School Graduate or equivalent.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate:

The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.

• $16.75 - $17.00 per hour + Sales Incentives

Benefits Include:

• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Time Off
• Employee Discount