Custom Jewelry Project Manager

CustomMade; Northern (KY); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Commission

401k match

Employee jewelry discount

Paid holidays & PTO

Standard business hours

Job summary

CustomMade is seeking a Custom Jewelry Project Manager to guide clients from initial request to a final one‑of‑a‑kind piece. You’ll coordinate with designers, gem experts, and production specialists to translate ideas into manufacturable designs.

In this role you’ll focus on building relationships, presenting sketches and 3D renderings, drafting quotes, and managing project timelines to meet customer and business goals. Remote options are supported as the company operates fully online.

Qualifications

• Excellent written communication skills; ability to communicate clearly in text
• Client-facing experience in sales, hospitality, luxury retail, or account management
• Passion for jewelry and design with an eye for design development
• Discerning visual taste for quality materials and craftsmanship
• Resourcefulness in decision making with imperfect information
• Track record of achieving strong sales results
• Experience in fine jewelry sales
• Technical jewelry design/bench experience

Responsibilities

• Build and maintain customer relationships through online messaging
• Coordinate with designers, gem experts, and production teams to translate ideas
• Present concept sketches and 3D renderings; handle revisions
• Create quotes and manage project timelines to meet deadlines
• Oversee post-production tasks: resizing, repairs, maintenance and satisfaction
• Collaborate with CAD designers and cross‑functional partners

Skills

Excellent written communication

Client-facing sales experience

Jewelry/design interest

Discerning visual taste

Resourcefulness

Sales track record

Fine jewelry sales experience

Jewelry design/bench experience

Education

Bachelor’s degree

Graduate Gemologist or GIA coursework

Job description

Position Title: Custom Jewelry Project Manager

ABOUT THE COMPANY

At CustomMade, we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring that’s both one-of-a-kind and affordable. Turns out people really like that and word is really spreading quickly! We’ve created 30,000 pieces of custom jewelry and helped 12,000 couples get engaged, but we’re still just getting started reshaping the jewelry industry.

As our business continues to grow, we are looking for additional Custom Jewelry Project Managers to join our team of around 50.

ABOUT THE OPPORTUNITY

Our offering is built on a one-on-one, specialized, and custom design experience and service. As a Custom Jewelry Project Manager you’ll be at the heart of that, working with customers from initial request all the way to a fully designed one of a kind piece. You’ll be the face of our company to the customer, coordinating with our designers, gem experts, and production specialists to help design and create their dream ring.

In this role, you’ll be evaluated primarily on your ability to connect with customers, coordinate design and gem selection, and effectively execute the customer’s design vision. Each project you handle will be unique and require creativity, discretion, and independent judgment. Our customers are at the heart of our process and, as a Custom Jewelry Project Manager, you’ll be an integral part of both their success and ours.

A typical day would include things like:

• Building and maintaining customer relationships:
• Work closely with new and existing customers through online messaging.
• Manage ongoing relationships with existing customers and support on their future projects
• Sharing design and material expertise:
• Understand key customer preferences to bring their design ideas to life
• Make thoughtful design and material recommendations that align with the customer’s priorities
• Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design
• Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions
• Communicate design revisions to our CAD designers and concept sketch artists
• Share and discuss diamond or gem options
• Managing the overall success of your projects:
• Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style
• Create and present quotes for customers that fit their budget and design requirements
• Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met
• Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction.
• Contributing to internal development:
• Review communication techniques, technical guidance, and project strategy feedback with your manager
• Experiment with new approaches and resources with the guidance of your manager
• Establish and maintain positive working relationships with other Project Managers and cross functional partners
• We are open to in-office candidates (Cambridge, MA) and remote candidates. Our business is fully online, so no in-office presence is required.

COMPENSATION & BENEFITS:

• Competitive base compensation + added commission
• $65,000- $68,000/yr total on-target earnings
• $45,000/yr base compensation + commission of 4.5% of sales
• This is a full-time role with full benefits (health, vision, dental)
• 401k match
• Employee jewelry discount
• Holidays and paid time off
• Standard business hours, Monday-Friday schedule

QUALIFICATIONS, SKILLS, & ABILITIES

• Excellent written communication skills, ability to communicate clearly with personality through written text
• Client-facing experience in sales, hospitality, luxury retail, or account management
• A passion for jewelry and design and an interest in the creative development process
• Discerning visual taste
• Resourcefulness - the ability to make good decisions in the absence of perfect information
• Preferred but not required
• A track record of achieving strong sales results
• Experience in fine jewelry sales
• Technical experience as a jewelry designer, bench jeweler, or artist
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
• Bachelor’s degree from a competitive college/university

CustomMade is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.