Custom Home Lead Installer

Best Buy; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Custom Home Lead Installer to deliver and install advanced audio systems in residential and commercial spaces. This role involves ensuring compliance with installation standards and electrical codes while fostering positive customer relationships. Ideal candidates will have a strong background in installation and customer service, coupled with the ability to lift heavy equipment. Join a diverse team committed to providing exceptional experiences and contributing to a culture of belonging. If you're passionate about technology and customer satisfaction, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Qualifications

• 1+ years of experience in installation or repair, or military equivalent.
• Ability to lift 75 pounds individually or 150 pounds as a team.

Responsibilities

• Drive positive customer experiences by building relationships.
• Establish cabling infrastructure in retrofit and new constructions.

Skills

Customer Service

Sales Experience

Installation Skills

Problem Solving

Electrical Knowledge

Education

High School Diploma or equivalent

Tools

Audio Systems

Basic Automation Systems

Job description

The Custom Home Lead Installer is responsible for the delivery, installation, configuration, and programming of advanced audio systems in residential and commercial spaces. They need to meet the custom installation standards in device mounting, cable management, power management, and functionality of audio products. This role must have a solid understanding of general electrical and construction principles. They also must be able to follow current National Electrical Code and Uniform Building Code standards as well as any Code or applicable laws mandated by the authorizing jurisdiction.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

1. Drives a positive customer experience by building relationships and providing solutions to their needs.
2. Establishes the cabling infrastructure in both retrofit and new construction work environments.
3. Programs basic automation and control systems.
4. Collaborates with Best Buy sales teams, Custom Installation Managers, Engineers, Programmers, General Contractors, and subcontractors.
5. Oversees all aspects of customer deliveries, setups, tutoring sessions, and troubleshooting.

Basic Qualifications

1. 1 year of experience in sales, delivery, installation, or repair OR military equivalent
2. 2 years of customer service experience
3. Current, valid driver's license
4. Have and maintain a driving record which meets Best Buy safety standards (e.g., minimal number of violations/accidents, etc.)
5. Ability to lift 75 pounds individually or 150 pounds as a team
6. Acquire and maintain any state or local licensing, as required, within 90 days of hire
7. Must be at least 21 years of age

Preferred Qualifications

1. Experience in an in-home experience environment
2. Experience selling and/or installing home or car AV equipment

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

983280BR

Brand: Geek Squad

Job Category: Services Group

Job Level: 22.11

Store Number or Department: 000814 Bucktown IL Store

Address Line 1: 2100 N Elston Ave

City: Chicago

State: IL

Zip Code: 60614-3904

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.