Custom Hearing Fit & Solutions Specialist

WSA – Wonderful Sound for All; Woodbridge Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

WSA – Wonderful Sound for All is seeking an individual for a position focused on managing both inbound and outbound calls, providing effective solutions to customers. You will assist with order inquiries, manage Salesforce case updates, and ensure thorough understanding of the product portfolio to offer the best service.

This role offers the chance to engage with customers directly, helping them navigate their options and enhance their hearing aid experience.

Responsibilities

• Handle inbound/outbound calls regarding fit and options for orders.
• Provide solutions to save sales and partner with customers.
• Create/update cases in Salesforce tool and understand modeling practices.
• Assist with custom receiver placement and alterations.

Job description

WSA – Wonderful Sound for All is seeking an individual for a position focused on managing both inbound and outbound calls, providing effective solutions to customers. You will assist with order inquiries, manage Salesforce case updates, and ensure thorough understanding of the product portfolio to offer the best service.

This role offers the chance to engage with customers directly, helping them navigate their options and enhance their hearing aid experience.