Custom Fit Solutions Specialist

WSA – Wonderful Sound for All; Woodbridge Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

WSA – Wonderful Sound for All is seeking an individual for a position focused on managing both inbound and outbound calls, providing effective solutions to customers. You will assist with order inquiries, manage Salesforce case updates, and ensure thorough understanding of the product portfolio to offer the best service.

This role offers the chance to engage with customers directly, helping them navigate their options and enhance their hearing aid experience.

Responsibilities

• Handle inbound/outbound calls regarding fit and options for orders.
• Provide solutions to save sales and partner with customers.
• Create/update cases in Salesforce tool and understand modeling practices.
• Assist with custom receiver placement and alterations.

Job description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Essential Duties And Responsibilities

• Inbound and outbound callers regarding fit and any options for existing orders
• Provide options accordingly to work to save sales and to partner with customers for solutions
• Create / Update cases in salesforce tool - Understand 3D modeling practices and products / options
• Assist with custom receiver placement, venting alterations, wax guard, etc.
• Have a thorough understanding of entire product portfolio and available options based on products as well as business channels

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.