Custom Framing Specialist - Retail & Customer Experience

Michaels; Phoenix (AZ); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Store in Phoenix, AZ is seeking a customer-focused team member to assist customers with framing needs, build relationships, and maintain a well-organized in-store experience. You will help customers shop, locate products, and complete framing orders with accuracy while supporting SOPs and safety protocols.

The role emphasizes friendly service, reliability in stocking, and involvement in omni-channel processes, with opportunities to grow within a large national retailer.

Qualifications

• Basic computer skills required.
• Basic measuring skills required.
• Ability to operate framing equipment and glass cutter.

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance with laws and requirements; execute Company policies and standards.
• Build customer relationships and create Custom Framing solutions using Elevated ABC Deliver; deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they’re looking for; ensure a well merchandised and in-stock store.
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and perform cash handling to standards.
• Assist with Omni channel processes.

Skills

Basic computer skills

Basic measuring skills

Framing equipment

Glass cutter

Job description

Michaels Store in Phoenix, AZ is seeking a customer-focused team member to assist customers with framing needs, build relationships, and maintain a well-organized in-store experience. You will help customers shop, locate products, and complete framing orders with accuracy while supporting SOPs and safety protocols.

The role emphasizes friendly service, reliability in stocking, and involvement in omni-channel processes, with opportunities to grow within a large national retailer.