Custom Framing Designer & Customer Experience Lead

michaels; Whitney Estates (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

Job summary

Michaels Albany store in Albany, NY is hiring a Store Associate to build customer relationships and help customers shop for custom framing solutions. You will ensure a safe, clean store with well merchandised, in-stock products and actively support SOPs and company programs.

You will assist with truck unloading, stocking, and omni-channel processes while maintaining accuracy and high-quality framing orders. Nights, weekends, and early mornings are included.

Qualifications

• basic computer skills and basic measuring skills.
• ability to operate the framing equipment and glass cutter.

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance to laws and requirements.
• Deliver sales and production results; build relationships with customers while creating framing solutions.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas including replenishment.
• Provide friendly customer service and help customers shop and locate products in-store.
• Support shrink and safety programs.
• Assist with Omni channel processes.
• Operate cash register and handle cash to standards.

Skills

Basic computer skills

Basic measuring skills

Retail experience

Customer service

Tools

Framing equipment

Glass cutter

Job description

Michaels Albany store in Albany, NY is hiring a Store Associate to build customer relationships and help customers shop for custom framing solutions. You will ensure a safe, clean store with well merchandised, in-stock products and actively support SOPs and company programs.

You will assist with truck unloading, stocking, and omni-channel processes while maintaining accuracy and high-quality framing orders. Nights, weekends, and early mornings are included.