Custody Operations Manager - Class Actions and Proxy

U.S. Bank; Milwaukee (WI); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Custody Operations Manager to lead the Class Actions and Proxy team within Asset Servicing. This role oversees about 12 employees across Milwaukee, WI and St. Paul, MN, driving critical operational processes and transformation while developing high-performing teams.

Responsibilities include leading domestic and global proxy operations, risk management, and vendor partnerships to deliver superior client service.

Qualifications

• Bachelor's degree in accounting or finance or equivalent work experience.
• Five to seven years of experience in trust and securities operational functions.
• Five to seven years of management experience.

Responsibilities

• Lead Class Actions, Domestic and Global Proxy, and income-related operations.
• Manage and develop a team across multiple locations (Milwaukee, WI and St. Paul, MN).
• Partner with vendors, business partners, and stakeholders to deliver client service.
• Oversee escalations, operational risk management, and regulatory compliance.
• Drive process improvements, workflow enhancements, and strategic initiatives.
• Support testing, system changes, and ongoing business transformation efforts.

Skills

Leadership

Coaching

Multi-site leadership

Analytical

Communication

Change management

Education

Bachelor's degree in accounting or finance

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Lead a Growing Team. Drive Operational Excellence.

U.S. Bank is seeking a Custody Operations Manager to lead our Class Actions and Proxy, team within Asset Servicing. This role oversees approximately 12 employees across Milwaukee, WI and St. Paul, MN and provides the opportunity to influence critical operational processes, lead through transformation, and develop high-performing teams.

What You'll Do

• Lead Class Actions, Domestic and Global Proxy, and income-related operations.
• Manage and develop a team across multiple locations.
• Partner with vendors, business partners, and stakeholders to deliver exceptional client service.
• Oversee escalations, operational risk management, and regulatory compliance.
• Drive process improvements, workflow enhancements, and strategic initiatives.
• Support testing, system changes, and ongoing business transformation efforts.

Basic Qualifications

• Bachelor's degree in accounting or finance, or equivalent work experience
• Five to seven years of experience in trust and securities operational functions
• Five to seven years of management experience

Preferred Skills/Experience

• Experience in Class Actions, Proxy, Asset Servicing, Custody Operations, or Securities Processing.
• Strong leadership and coaching skills with experience leading complex or multi-site teams.
• Experience managing managers preferred.
• Knowledge of domestic and global markets, DTC, and securities operations.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to lead teams through change and drive operational excellence.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.