Custodian Supervisor LSC

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) retirement plan

Paid time off

Tuition reimbursement

Job summary

A premier entertainment venue in Prior Lake is seeking an Area Supervisor for Environmental Services. This role is responsible for preparing and supervising cleaning teams, ensuring safety standards, and maintaining excellent guest service. The ideal candidate has a high school diploma, two years of supervisory experience, and a strong dedication to team development. Competitive pay, comprehensive benefits, and unique perks are offered. Join us in creating memorable experiences and fostering a diverse workplace.

Qualifications

• Must be 18 years of age or older.
• Two years specialized supervisor experience or building maintenance experience.
• Valid driver’s license may be required.
• Knowledge of HAZCOM and blood-borne pathogens.
• Excellent guest service skills.

Responsibilities

• Prepares and directs team assignments for cleaning facilities.
• Inspects all gaming zones and public areas.
• Coordinates team members for additional cleaning tasks.

Skills

Excellent guest service skills

Knowledge of HAZCOM

Word processing software

Spreadsheet experience

Education

High school graduate or GED

Two years of supervisory experience

Tools

Word processing

Spreadsheets

Presentation software

Job description

Job Overview

Prepares, directs and supervises team assignments for the cleaning of company facilities. Inspects all gaming zones, public areas, team member areas, and company facilities according to written Guest Service and department cleaning services.

The shift is 3pm-11pm.

The Environmental Services Area Supervisor ensures the safety and well-being of guests and team members and creates an environment that is welcoming to guests when they are gaming. The supervisor treats all guests and team members with the highest respect and professionalism, while responding to their needs and requests.

Responsibilities

• Prepares, directs and supervises team assignments for the cleaning of enterprise facilities.
• Inspects all gaming zones, public areas, team member areas, and enterprise facilities according to written Guest Service and department cleaning service standards.
• Ensures optimum guest service delivery and positive guest interaction.
• Ensures that enterprise and department policies and procedures are being followed by team members (cleaning service standards, appearance/grooming, personal conduct standards, guest service standards, safety, etc.).
• Coordinates team members to accomplish requested additional cleaning tasks (e.g. banquets, casino promotions, construction, guest requests, etc.). Supervises the wardrobe distribution function at LSC.
• Participates in the performance appraisal process, performs disciplinary actions, and is involved with terminations. Interviews, recommends hires and promotes team members.
• Provides team member development to achieve a positive team member environment and job satisfaction.
• Supervises and assigns MaintiMizer and online maintenance work orders.
• Inspects storage areas, chemical closets, and inventory to ensure compliance with pre-determined levels and safety policies are being met.
• Supervises team members programs (team member incentives, mentor program, daily attendance program).
• Occasional tasks.

Job Requirements

Minimum Education, Training, Certification and Experience required in order to meet the expectations of this job:

• Must be 18 years of age or older.
• High school graduate or GED.
• Two years specialized supervisor experience or two years building maintenance experience.
• Knowledge of HAZCOM and blood-borne pathogens.
• Excellent guest service skills.
• Beginning experience with word-processing, spreadsheets, presentation, electronic mail software.
• Valid driver’s license may be required with a good driving record.

Outstanding Benefits & Awesome Perks

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible team members are offered a comprehensive benefits package including medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.