Custodian Security Guard I, On Call

Native American Health Center; Oakland (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Career advancement opportunities

Job summary

A community health organization in Oakland seeks a Custodian/Security Guard I to maintain cleanliness and security in a healthcare environment. This position involves cleaning clinical and common areas, responding to emergencies, and ensuring a safe environment for members and staff. Ideal candidates will demonstrate proficiency in custodial tasks, security protocols, and emergency response, and be available for evening and weekend shifts. The role offers a full-time schedule focused on maintaining a healthy space for all visitors.

Qualifications

• Experience in custodial or security work preferred.
• Ability to follow safety protocols and guidelines.
• Effective communication skills for customer service.

Responsibilities

• Perform custodial duties including cleaning and sanitizing spaces.
• Provide security by patrolling the premises and monitoring for suspicious activity.
• Assist in emergency preparedness and respond to incidents.

Skills

Cleaning and sanitization

Verbal de-escalation

Emergency response

Education

High school diploma or equivalent

Tools

Personal Protective Equipment (PPE)

Landscaping tools

Job description

Position

Custodian/Security Guard I, On-Call

Department

Facilities

Supervisor

Facilities Manager

Location

Native American Health Center (NAHC)

Work Hours

Full Time, 40 Hours per week, 100% FTE, Evenings and Weekends as needed

Status

Non-Exempt, Non-Union

Position Summary

The Custodian/Security Guard I is responsible for performing custodial and security duties for a safe care environment for members, staff and visitors; achieved by demonstrating the principles of monitoring premises, cleaning, disinfection, fogging, collection/disposal of biohazard waste and quality assurance toward the reduction of infectious diseases (i.e., the building, offices and clinical spaces). The Custodian/Security Guard I will respond to alarms, emergency requests, and use verbal de-escalation skills to resolve safety incidents.

The Custodian/Security Guard I must comply with the Center for Disease Control (CDC) and Native American Health Center (NAHC) standards for sanitation, including proper use of Personal Protective Equipment (PPE) while adhering to safety standards (e.g. SDS for chemicals) and participating in environmental emergency responses.

Custodians may be asked to work on occasional weekends and outside of regular clinic hours.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

Projected Duties And Responsibilities

Clinic Cleanliness and Sanitization

• Sanitize, disinfect and clean the site including offices, clinical spaces, restrooms, common areas, waiting areas and staff break rooms.
• Perform cleaning of floors, including sweeping, mopping and vacuuming. Wipe down walls, toilets, sinks, bathroom stalls and doors with disinfectant daily.
• Safely collect, transport and dispose of regular trash, recycling, compost and infectious biohazard waste in compliance with regulations. Sanitize trash receptacles routinely. Responsible for appropriately disposing of items in correct trash dumpster, adhering to Waste Management guidelines to prevent overcharges.
• Appropriately handle infectious waste, by storing containers in biohazard closets in preparation for weekly pick-up and as needed. Assist biohazard disposal vendor with access to biohazard waste room.
• Replenish supplies in common areas, staff lounge, conference rooms and restrooms (e.g. soap, toilet paper, hand towels).
• Dust windowsills, blinds and clean glass windows weekly and as needed.
• Required to adhere to donning proper PPE while following strict procedures for cleaning and use of specialized chemicals and equipment to disinfect high touch surfaces and exposed spaces to prevent the spread of infections (e.g. doorknobs, elevator buttons, doors).
• Aid in the relocation and installation of furniture and/or equipment, ensuring all pieces are safely installed (e.g. anchoring).
• Set up and break down of tables, chairs and canopies for meetings and/or special events, as scheduled.
• Assist in monitoring of janitorial supplies. Act as delivery contact person for all custodial supplies.

Groundskeeping & Exterior Maintenance

• Maintain the exterior premises by cleaning entrances, walkways, and parking areas.
• Safely operate landscaping tools and equipment to perform landscaping duties such as mowing lawns, weeding, edging walkways, watering plants, and keep sidewalks/walking areas clean of debris.

Security

• Provide support in maintaining the safety and security of staff and members.
• Assist members by opening doors for them, providing information on clinic services, and other general customer service duties.
• Escort members and staff to their personal car or local public transportation location, by request.
• Perform regular patrolling of premises to deter criminal activity and ensure the safety of the facility. Observe and monitor all visitors to the facility and surrounding areas, address any suspicious behavior that could be in violation of NAHC policies. Respond to alarms and investigate suspicious activities, ensuring that incidents are reported and documented accurately.

• Responsible for securing the facility by locking doors, closing windows and arming the facilities.
• Assist in de‑escalating upset individuals and if necessary, escort them out of the premises. Document all incidents on the Unusual Occurrence/HIPAA form and submit to supervisor.

Emergency Preparedness

• Assist in emergency preparedness, including serving a role in the evacuation of the clinic when necessary.
• Work in tandem with emergency personnel (e.g. EMT, Fire Department, local police department) as they respond to all emergency situations. Aid in clearing pathways, maintain spaces, facilitate space access, direct to clinic area where emergency is occurring, and aid as needed.
• Work in tandem with the Safety Committee to remain up to date on safety and emergency preparedness principles. Assist NAHC staff and members during an emergency. Maintain order, direct staff and members to safety location and ensure everyone has evacuated the building.

Building Safety & Maintenance

• Responsible for completing a thorough sweep of buildings to confirm visitors, members and staff have vacated premises prior to closing and securing the site.
• Responsible for reporting any building maintenance issues in a timely manner to direct supervisor.

General Duties

• Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
• Employee Safety: Safely performs all duties, follows required protective protocols to ensure personal safety as well as the safety of others.
• Must maintain compliance with ergonomic safety standards, be mindful of posture, and regularly practice ergonomic stretches.
• Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer. Work well under pressure and meet multiple and often competing deadlines.
• At all times, demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients, and the community.
• Perform other duties as needed.