Custodial Account Manager

HES; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

Job summary

HES Facilities Management is seeking an Account Manager to support our custodial services for educational institutions. You will manage client relationships, coordinate on-site teams, and drive performance across multiple sites while traveling up to 50% of the time.

You will collaborate with on-site Directors and customers to ensure service excellence, financial results, and continuous improvement. This full-time role requires strong organization, communication, and a proactive leadership style.

Qualifications

• Progressive operations management experience in the custodial contracting industry.
• Multi-sites and multi-states facilities and custodial management experience required.
• Previous experience in a higher education setting preferred.
• Strong organizational skills.
• Good computer literacy.
• Basic mechanical knowledge.
• Excellent oral and written communication skills.
• Working knowledge of P & L’s and budgets.
• Willing to travel up to 50%.

Responsibilities

• Act as an ambassador for HES Facilities values and philosophy, and implement and maintain all necessary programs to achieve corporate mission and goals.
• Facilitate and coordinate key personnel and technical/operational processes to ensure customer satisfaction.
• Demonstrate high energy, mobility, initiative, and drive to enhance operations and achieve financial success.
• Develop and coach team members to improve performance and growth.
• Communicate effectively with a wide range of internal and external customers.
• Drive accountability and ensure successful outcomes across multiple sites.

Skills

Account management

Customer relationship

Communication

Travel willingness

Education

Bachelor's degree preferred

Job description

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

HES Facilities is seeking a highly-qualified individual to serve as Account Manager to support our account base that specializes in custodial services for educational institutions.

The position will be responsible for providing operational support through disciplines that may include custodial services, grounds-keeping and event management.

The position will include close contact with the customer, on-site Directors, and the employees. The overall goal will be the ability to achieve long-term successful relationship with the customers that that will translate into solid financial results for HES Facilities.

This position will require travel.JOB DUTIES and RESPONSIBILITIES:Act as an ambassador for HES Facilities values and philosophy, and implement and maintain all necessary programs to achieve Corporate Mission and Goals.

Facilitate and coordinate key personnel and technical / operational processes to ensure internal and external customer satisfaction.

Demonstrate high energy, mobility, initiative, and drive to enhance operations and achieve financial success.

Have passion for training, developing, motivating and investing in team members.

Possess a positive and optimistic attitude.

Must enjoy responsibility, accountability and opportunity to direct your own efforts.

Ability to communicate effectively with wide range of internal and external customers.

Desire to achieve excellence and an aversion to mediocrity.

Ability to delegate, direct and follow up to ensure success in extensive and complex situations.

Pro-active and resourceful in nature.

Committed to self-development and professional growthREQUIRED QUALIFICATIONS:- College degree preferred- Progressive operations management experience in the custodial contracting industry- Multi-sites and multi-states facilities and custodial management experience required- Previous experience in a higher education setting preferred.- Strong organizational skills- Good computer literacy- Basic mechanical knowledge- Excellent oral and written communication skills- Working knowledge of P & L’s and budgets- Willing to travel up to 50%

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Education Requirements (All)

High School Diploma or Equivalent
Bachelor's Degree Preferred
DRIVERS LICENSE

Additional Information / Benefits

HES Facilities Management is an equal opportunity employer. HES Facilities Management does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability

This job reports to the Regional Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, School Hours, Weekends, Summers.