Cust Service Rep - Integrated Supply

vallenext; Zebulon (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Vallen is seeking a Customer Service Representative to work at a customer location, delivering exceptional service while coordinating procurement of products and materials to meet price, quality, delivery, and reliability standards.

You will handle order expediting, vendor coordination, and communication with customers and suppliers, using ERP systems; the role requires attention to detail, strong communication, and the ability to work independently.

Qualifications

• High school diploma or equivalent; 1+ years procurement experience preferred.
• Excellent customer service and communication.
• Experience with SAP or ERP systems.
• Self-starter with attention to detail.
• Proficiency with MS Office.
• Willing to learn and adapt.

Responsibilities

• Perform procurement activities to meet customer demand and align with purchasing strategies.
• Expedite or de-expedite orders to optimize delivery.
• Place purchase requisitions and vendor purchase orders.
• Research vendors to meet specs, price, and delivery standards.
• Monitor quality and timeliness of supplied products; coordinate returns if needed.
• Follow up on purchase orders and communicate status to customers.
• Maintain relationships with suppliers and customers.
• Identify cost-saving opportunities.

Skills

Customer service

Independent worker

Attention to detail

MS Office

Communication

Willing to learn

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Job description

Position Summary:

Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR). In this position, you will work at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods, and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
  • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
  • Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to operating practices; ensure worksite is professional, clean and neat always.
• Perform other duties as assigned.

Job Qualifications:

• High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.
• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications. Experience with SAP is preferred.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Willing to learn

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.