Customer Relationship Liaison

Apria Healthcare LLC; Florida; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-and long-term disability

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Well-being programs

Job summary

Apria Healthcare LLC in Florida is seeking a Customer Account Liaison to maintain relationships with assigned accounts, address patient needs, and coordinate orders and financing obligations.

You will serve as a single point of contact, handle inquiries, gather documentation, and work with physicians and referral sources to ensure timely processing of orders and smooth reimbursement.

Qualifications

• High School diploma required.
• At least 2 years of related experience.

Responsibilities

• Acts as a single point of contact for a specific account.
• Handles customer needs and complaints in a timely manner.
• Consult with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Overseeing transactions and referrals from a specific account.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Language Skills

Mathematical Skills

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

JOB SUMMARY

This role maintains relationships and favorable contacts with current accounts

The anticipated hourly range for this position is $20- 26 USD per hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as a single point of contact for a specific account.
• Handles customer needs and complaints in a timely manner.
• Consult with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversight of all transactions coming from a specific account, including all referrals.
• Obtains all needed documentation for orders to be entered into the system.
• Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling.
• Assess patient needs and promotes company products/services at office visits.
• Resolves issues by identifying problems and coordinating appropriate solutions.
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Assists medical groups and/or other provider groups regarding products and services available under the contract.
• Assists in the utilization process as well as transitioning members for capitation switch outs.
• Coordinates with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Perform timely follow up on renewal authorizations to maintain reimbursement.
• Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.

OTHER DUTIES

Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High School diploma required

At least 2 years of related experience

Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
• Language Skills English (reading, writing, verbal)
• Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

OTHER SKILLS

Other Skills xxx

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.