Curiosity Guide

Imagine Children's Museum; Everett, Northern (WA, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Accrued sick time

Vacation time

Anniversary appreciation day

Medical/vision/dental insurance

Life AD&D

FSA

401(k)

EAP

Free museum membership

Discounts

Other museum perks

Job summary

Imagine Children’s Museum in Everett, WA seeks Curiosity Guides to create immersive, interactive experiences for visitors of all ages. You will activate exhibits, deliver informal interactions, and lead tours during on-site and off-site programs, including costumes, storytelling, music, and stage shows.

This full-time, onsite role requires excellent verbal communication, strong customer service, and the ability to work weekends and evenings.

Qualifications

• High School diploma or GED equivalent.
• Minimum 1 year customer service experience.
• Minimum 1 year experience working with children in an educational or recreational setting.

Responsibilities

• Interact with visitors in a friendly, professional manner and deliver exemplary customer service.
• Maintains general knowledge of all Museum exhibits and interpretation programs for designated exhibits.
• Present programs and interact directly with visitors, including setting up and taking down sets, props and seating, and conducting post-performance discussions.
• Activates exhibits, conducts tours, and participates in on-site and off-site events and performances.
• Attend training and learn exhibit activation content, activities, scripts, and facilitated programs.

Skills

Presentation skills

Customer service

Verbal communication

Interpersonal skills

Education

High School diploma or GED

1 year customer service experience

Job description

Description

Position Summary:

Curiosity Guides are responsible for providing interactive experiences for Imagine Children's Museum guests. They create immersive and engaging activities for children and adults visiting the Museum or participating in off-site programming and events. This position involves delivering informal interactions, activating exhibits, and conducting tours. Curiosity Guides may also perform as costumed characters, engage in music and storytelling activities and stage shows, and participate in various on-site events and community events.

Essential Functions/Major Responsibilities:

• Interact with visitors in a friendly, professional manner and deliver exemplary customer service.
• Maintains general knowledge of all Museum exhibits and in-depth knowledge of interpretation programs for designated exhibits.
• Remain visible and approachable in designated exhibits. Answer visitors’ questions and resolve concerns quickly and tactfully.
• Knows and adheres to museum policies and procedures. Responds to visitors' needs for locating lost children and administering first aid.
• Completes training in Imagine Children’s Museum standards of excellence in interpretation. Attends all training sessions and learns exhibit activation content, activities, scripts and facilitated programs.
• Presents programs and interacts directly with visitors, including setting up and taking down sets, props and seating, gathering audiences and conducting post-performance discussions.
• Maintains cleanliness of costumes and uniforms and notifies the Public Programs Coordinator of more extensive needs.
• Maintains daily audience attendance records and reports these numbers to the Public Programs Coordinator.
• Maintains a high level of content knowledge for each exhibit to provide high-quality experiences both formally and informally.
• Interacts with visitors to help them understand exhibit concepts and content. Implements educational interpretive experiences in all assigned exhibits to achieve the exhibit's goals and objectives and help explain the main messages and exhibit concepts to visitors.

Requirements

Position Requirements:

• Proven strong presentation and customer service skills. Excellent verbal communication skills and ability to present information clearly and confidently to visitors.
• Experience working with children and youth in formal and informal environments.
• Excellent critical thinking and judgment skills.
• Ability to connect with people of varying abilities and diverse backgrounds.
• Ability to work collaboratively and independently.
• Ability to be flexible and focus on solution-building.
• Ability to stand and walk for extended periods of time.
• Complete basic First Aid training.
• Availability to work a flexible schedule including weekends and evenings.

Education and/or Experience

• High School diploma or GED equivalent.
• Minimum 1 year customer service experience.
• Minimum 1 year experience working with children in an educational or recreational setting in another museum or cultural institution, preschool or daycare, after school, summer camp or other family-oriented setting preferred.
• Theater experience is helpful but not required.

Supervisory Experience:

None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High level of public contact.
• Regularly required to stand and walk for long periods of time, climb ladders and stairs.
• Occasionally lift and or move up to 30 pounds.
• Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups.
• Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions.
• Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive motions required of the position.
• Occasionally exposed to outdoor elements including high and low temperatures, precipitation, and wind.
• Regularly exposed to moderate noise in and around exhibits.
• Occasionally exposed to small and/or enclosed spaces.

This is a full-time position, onsite in Everett. The pay is $21.50. Candidates must be available to work weekends and evenings.

Benefits:

• Accrued sick time
• Vacation time
• Anniversary appreciation day
• Medical/vision/dental insurance
• Life AD&D
• FSA
• 401(k)
• EAP
• Free museum membership
• Discounts
• Other museum perks