Curbside Lead & Ecommerce Fulfillment Pro

H.E.B.; Waxahachie (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

H.E.B. in Waxahachie, TX, is seeking a Lead in Curbside to back up the Store Manager, select items for eCommerce orders, and package them following SOPs. You will maintain a clean, stocked eStore and deliver superior customer service to shoppers.

The role involves supervising the eCommerce team, coordinating with department managers, and ensuring on-time order fulfillment while upholding safety and sanitation standards. A flexible schedule and strong communication are essential.

Qualifications

• Education from a college or technical school, or high school diploma (or GED).
• 1+ years of related experience.
• 1+ years of experience as an In-Store Shopper, or similar experience (preferred).

Responsibilities

• May serve as backup to department manager and typically works opposite shift to manager
• Coordinates Department activities in the absence of the Manager
• Reviews / maintains retail control paperwork for eCommerce
• Provides feedback on current process and procedures for future needs of the business
• Communicates with Manager or Store Leadership on any issues or concerns as they arise
• Supervises, coaches, develops, and trains eCommerce team; supervises Partners in absence of Dept Manager
• Builds relationships; fosters teamwork
• Provides on-the-spot feedback, guidance, and praise to Partners performing assigned tasks
• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Minimizes shrink through careful handling of product
• Achieves / monitors productivity standards
• Ensures eStore Dept is ready to receive deliveries from offsite fulfillment centers, if applicable
• Uses a digital tool to select items necessary to complete order, pack and put away customer orders in staging area, retrieve orders for Customers, review customer orders, and communicate changes and adjust orders
• Performs Curbie and Personal Shopper duties as needed
• Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages / transports / loads groceries and merchandise from the Store to the Customer¿s vehicle
• Ensures Customer orders are ready on time and meet their expectations
• Addresses Customer concerns; contacts Customers needing additional support
• Models superior customer service for other Partners
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes / cleans / and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads / unloads / moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Ensures Cold Chain standards are being upkept
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
• The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Skills

Customer service

Strong communication

Reading documents

Report writing

Public speaking

Cross-functional tasks

Flexible schedule

Material handling

Education

High school diploma

Job description

H.E.B. in Waxahachie, TX, is seeking a Lead in Curbside to back up the Store Manager, select items for eCommerce orders, and package them following SOPs. You will maintain a clean, stocked eStore and deliver superior customer service to shoppers.

The role involves supervising the eCommerce team, coordinating with department managers, and ensuring on-time order fulfillment while upholding safety and sanitation standards. A flexible schedule and strong communication are essential.