Curbside Express Team Lead: Fast Service, Big Impact

Giant Eagle, Inc.; Homestead (Allegheny County); On-site; USD 35,000 - 42,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Curbside Express Lead to support a fast-paced retail environment in Homestead, PA. You will help manage curbside orders, ensure accuracy, and provide outstanding guest service while assisting the Guest Service Team Leader.

The role emphasizes teamwork, coaching, and daily huddles. A high school diploma is required, and the position supports growth within store leadership as you help the team succeed.

Qualifications

• 0 to 6 months experience required.
• 1-3 years in a service-oriented environment; comfortable with technology; leadership experience desired.
• Education: High school diploma or equivalent.
• Lifting up to 50 pounds.
• Age 18 or older.

Responsibilities

• Administer workload and assist guests at curbside; communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand guest service initiatives and measurement tools (e.g., voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines.
• Take an active role in building the store's product assortment.
• Utilize tools to reduce shrink; comply with audits and safety guidelines.

Skills

Customer service

Team leadership

Communication

Technology comfort

Education

High school diploma or equivalent

Job description

Giant Eagle, Inc. is seeking a Curbside Express Lead to support a fast-paced retail environment in Homestead, PA. You will help manage curbside orders, ensure accuracy, and provide outstanding guest service while assisting the Guest Service Team Leader.

The role emphasizes teamwork, coaching, and daily huddles. A high school diploma is required, and the position supports growth within store leadership as you help the team succeed.