Curbside Lead - Service Champion & Team Coach

Giant Eagle, Inc.; North Canton (OH); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Curbside Express Lead to drive quick, accurate curbside fulfillment and guest service. You will lead team members, manage workload, and partner with the Guest Service Team Leader to ensure orders are bagged, stored and delivered with a smile.

This role requires 0–6 months experience, a high school diploma or equivalent, and the ability to lift up to 50 pounds. You must be flexible to work nights, weekends and holidays, and you will coach teammates, participate in

Qualifications

• 0–6 months Experience in a service environment or customer service.
• 1–3 years in a service-oriented environment; leadership experience is desired.
• High school diploma or equivalent required.

Responsibilities

• Administer Team Members' workload and conduct guest transactions at curbside.
• Provide customer service that exceeds requirements for guests.
• Understand guest service initiatives and measurement tools (e.g., voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries and special orders.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.

Skills

Customer service

Team leadership

Technology proficiency

Education

High school diploma or equivalent

Job description

Giant Eagle, Inc. is seeking a Curbside Express Lead to drive quick, accurate curbside fulfillment and guest service. You will lead team members, manage workload, and partner with the Guest Service Team Leader to ensure orders are bagged, stored and delivered with a smile.

This role requires 0–6 months experience, a high school diploma or equivalent, and the ability to lift up to 50 pounds. You must be flexible to work nights, weekends and holidays, and you will coach teammates, participate in