Curbside Express Lead — Customer Service & Team Coach

Giant Eagle, Inc.; Lyndhurst (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

The Giant Eagle, Inc. is seeking a Curbside Express Lead to ensure quick, accurate curbside fulfillment and outstanding guest service. You will support the Assistant Guest Service Team Leader and coach team members to perform at their best.

You'll thrive as a team player, grow into leadership, and inspire those around you while maintaining safety and quality standards in a fast-paced store environment.

Qualifications

• High school diploma or equivalent.
• Customer service experience; 0–6 months.
• Experience leading others is desired.
• Able to lift up to 50 pounds.

Responsibilities

• Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools (i. e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to be back up other grocery lead positions.
• Must be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

Skills

Customer service

Team leadership

Coaching

Scheduling

Communication

Education

High school diploma

Job description

The Giant Eagle, Inc. is seeking a Curbside Express Lead to ensure quick, accurate curbside fulfillment and outstanding guest service. You will support the Assistant Guest Service Team Leader and coach team members to perform at their best.

You'll thrive as a team player, grow into leadership, and inspire those around you while maintaining safety and quality standards in a fast-paced store environment.