Curbside Express Lead

Giant Eagle, Inc.; Cranberry Township (Butler County); On-site; USD 25,141 - 25,399; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan

Paid vacation and holidays

Job summary

Giant Eagle, Inc. in Cranberry Township is seeking a Curbside Express Lead to ensure timely and accurate fulfillment of curbside orders while providing excellent guest service. Successful candidates will have a strong background in customer service and be comfortable with technology.

This role requires leadership skills to manage Team Members effectively and promote a safe and inclusive environment. Benefits include health insurance, paid time off, and a competitive hourly wage ranging from $18.25 to $18.4375.

Qualifications

• 0 to 6 months required experience, with preference for 1-3 years in a service-oriented environment.
• Comfortable with technology and experience leading others is desired.
• Physical capability to lift up to 50 pounds.

Responsibilities

• Administer Team Members’ workload and conduct guest transactions.
• Provide customer service that exceeds requirements.
• Schedule Team Members and delegate work assignments.
• Attend and conduct daily team huddles.
• Maintain safety as a top priority.

Skills

Customer Service Experience

Technology Comfort

Leadership

Education

High school diploma or equivalent

Job description

Job Summary

Curbside Express Leads are key players in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Qualifications

• Experience: 0 to 6 months required; Customer Service Experience desired, 1-3 years in a service-oriented environment; comfortable with technology; experience leading others is desired.
• Education: High school diploma or equivalent.
• Lifting Requirement: Up to 50 pounds.
• Age: At least 18 years of age.

Job Responsibilities

• Administer Team Members’ workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools (i.e., voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines.
• Take an active role in building the store's product assortment.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self‑assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to be backup for other grocery lead positions.
• Must be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

Compensation and Benefits

The hiring range for this position is $18.25–$18.4375 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.