Curbside Express Lead

Giant Eagle, Inc.; Lyndhurst (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Giant Eagle, Inc. in Lyndhurst, Ohio is looking for a Curbside Express Lead to enhance guest services and ensure accurate order fulfillment. This role is crucial for our team's success and involves leading Team Members and supporting guest interactions.

The ideal candidate should have customer service experience and a willingness to inspire and coach teamwork. A positive attitude and flexible schedule are required to meet high service standards.

Qualifications

• 0 to 6 months of experience in a service-oriented environment.
• Ability to lift up to 50 pounds.
• Minimum age of 18 years.

Responsibilities

• Administer Team Members' workload at curbside.
• Provide excellent customer service to guests.
• Schedule Team Members and delegate work.

Skills

Customer Service Experience

Leadership Skills

Technology Proficiency

Education

High school diploma or equivalent

Job description

Job Summary

Curbside Express Leads are key players in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools (i. e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to be back up other grocery lead positions.
• Must be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

About Us

At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you'll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.