Curbside Express Lead

Giant Eagle, Inc.; Bainbridge Township (OH); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Giant Eagle, Inc. in Bainbridge Township, OH is seeking a Curbside Express Lead to ensure fast, accurate fulfillment and exceptional guest service.

You will support the Assistant Guest Service Team Leader, coach Team Members, schedule shifts, and help build a welcoming, efficient curbside experience. The role emphasizes teamwork, safety, and adaptability, with a flexible schedule including nights, weekends and holidays.

Qualifications

• Experience required: 0–6 months in a service environment.
• Experience desired: customer service and 1–3 years in service-oriented environments; leadership experience preferred.
• Education: high school diploma or equivalent; lifting up to 50 pounds; age 18+.

Responsibilities

• Administer team workload and manage curbside guest transactions.
• Provide customer service exceeding guest expectations.
• Understand guest service initiatives and measurement tools.

Skills

Customer service

Team leadership

Communication

Tech-savvy

Education

High school diploma

Job description

Job Summary

Curbside Express Leads are key players in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Experience Required: 0 to 6 months
Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age
Job Responsibilities

• Administer Team Members'; workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to be back up other grocery lead positions.
• Must be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.