CUPE 2331-03 Customer Service-Learning Support Technician

York Catholic District School Board; Center (IN); On-site; USD 65,000 - 84,000; Full time

Job summary

York Catholic District School Board is seeking a Customer Service-Learning Support Technician to provide first-level IS support across school sites and facilities. You will handle hardware maintenance, software issues, and data systems, ensuring smooth operation of learning technologies for staff, students, and parents.

You will troubleshoot devices like Chromebooks, iPads, and laptops, support SIS and Google Workspace, and contribute to end-user documentation and training initiatives.

Qualifications

• Advanced Diploma in Computer Technology or related field is required.
• Minimum 2 years of information systems experience.
• Valid driver’s license and access to a reliable vehicle for travel to school sites.

Responsibilities

• Provide remote, phone, email, and onsite technical support for hardware, software, OS, login issues, and network connectivity.
• Diagnose, troubleshoot, and resolve issues with workstations and mobile devices (Chromebooks, iPads, laptops, smartphones) and interactive boards.
• Log, analyze, and resolve issues in the ticketing system in a timely manner.

Skills

Windows

macOS/iOS

Google Workspace

Microsoft 365

Active Directory

Azure

Coding/scripting

Education

Advanced College Diploma in Computer Technology

Tools

Active Directory

Microsoft Azure

Job description

YORK CATHOLIC DISTRICT SCHOOL BOARD

Customer Service-Learning Support Technician

CUPE 2331-03

Annual Salary - $65,295 – $83,680

Position Summary

Under the general supervision of the Manager of Customer Service and Learning Technicians, the IS Support Technician provides comprehensive first-level technical support, hardware maintenance, and systems troubleshooting to Board staff, students, and parents. This role ensures effective operation, maintenance, and integration of computer hardware, software, mobile devices, learning technologies, and data systems across school sites and administrative facilities.

YORK CATHOLIC DISTRICT SCHOOL BOARD

Invites Applications For The Position Of

Customer Service-Learning Support Technician

CUPE 2331-03

Level 4 -

Annual Salary - $65,295 – $83,680

Position Summary

Under the general supervision of the Manager of Customer Service and Learning Technicians, the IS Support Technician provides comprehensive first-level technical support, hardware maintenance, and systems troubleshooting to Board staff, students, and parents. This role ensures effective operation, maintenance, and integration of computer hardware, software, mobile devices, learning technologies, and data systems across school sites and administrative facilities.

Major Responsibilities

• Provide remote, phone, email, and onsite technical support for hardware, software, operating systems, login/password issues, and network connectivity.
• Diagnose, troubleshoot, and resolve issues related to workstations, mobile devices (Chromebooks, iPads, laptops, smartphones), and Interactive Whiteboards. (i.e., EPSON Brightlinks)
• Log, analyze, prioritize, track, and resolve incoming technical issues in the Board's ticketing system (Issue Tracker System) in a timely manner.
• Perform hardware repairs on mobile devices, including replacing screens, keyboards, hinges, and batteries.
• Review, recommend, and assist in developing coding or scripting efficiencies to automate data flows between systems and improve business processes.
• Support and maintain functional operations of Student Information Systems (SIS) and primary software suites (Google Workspace for Education, Microsoft Office 365, Windows, Apple OS X/iOS).
• Assist in updating end-user support documentation and the IS Call Centre website.
• Install, test, upgrade, and maintain workstations, printers, and interactive learning technology at YCDSB locations.
• Work collaboratively with IS department teams and school staff to support Board strategic commitments and tech initiatives.
• Guide users and participate in end-user training initiatives individually or as part of a team.

Qualifications And Experience

• Education: Advanced College Diploma in Computer Technology or a related field.
• Experience: Minimum of 2 years of experience in an information systems environment.
• Licensing: Valid driver's license and access to a reliable vehicle for travel to school sites.

Skills And Competencies

• Technical Knowledge: Strong working knowledge of Windows, Apple OS X/iOS, Google Workspace for Education, Microsoft 365, active directory/network infrastructure, and Student Information Systems.
• Assets: Coding/scripting experience (Java, JavaScript, VB, C#, Bootstrap, HTML) and knowledge of Active Directory and Microsoft Azure.
• Soft Skills: Outstanding customer service, communication, problem-solving, organizational, and collaboration skills.

Commitment to Equity

YCDSB is an equal-opportunity employer committed to fostering equity and promoting an inclusive workplace culture that reflects the communities we serve. We are dedicated to building an environment that supports and values the inherent worth of every person in the workforce.

This includes, but is not limited to, Indigenous Peoples, Black individuals, 2SLGBTQ+ persons, women, historically underrepresented groups, and people with visible and non-visible disabilities, all of whom bring a wide range of perspectives, lived experiences, and ideas that enhance our learning and working environment.

Accessibility

The Board is committed to creating an accessible and inclusive workplace. Pursuant to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), if you require code-protected accommodation through any stage of the recruitment process, please contact [e-mail] prior to the posting closing date so that the appropriate arrangements can be made.

Diversity and Inclusion

Aligned with the YCDSB’s commitment to fostering an inclusive workforce, we encourage applications from candidates whose backgrounds and experiences reflect the communities we serve, including but not limited to those who identify as members of equity-seeking groups protected under the Ontario Human Rights Code. Sharing this information is voluntary, and any details provided will be kept confidential.

Vulnerable Sector Check/Criminal Record and Judicial Matters Check

As a condition of employment with the York Catholic District School Board, the successful candidate will be required to provide a Vulnerable Sector Check or a Criminal Record and Judicial Matters Check, depending on the position applied for. The screening must be issued within the past six (6) months and submitted prior to the commencement of employment with the Board.

Mission Statement

With Jesus Christ as our model, we provide all students with a Catholic education rooted in equity, well-being and learning.

Vision Statement

A recognized leader in Catholic education committed to inclusion, excellence and innovation that develops socially responsible global citizens.

Catholic Education Centre
320 Bloomington Road West, Aurora, Ontario L4G 0M1 - [phone]
Jennifer Sarna
Interim Chief Executive Officer