Culinary Operations Leader — Growth & Guest Experience

Iacofano Group; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Iacofano Group is seeking a General Manager to lead our foodservice operation, setting strategic direction, ensuring financial performance, and delivering culinary excellence from kitchen to client.

You will mentor chefs and managers, drive menu development, optimize workflows, and foster a high-caliber, drama-free workplace culture while partnering with Sales, Events, and Marketing to create seasonal programs.

Qualifications

• 5–7 years in a senior culinary management role, with multi-unit or large-scale operations.
• Strong track record managing budgets, P&L responsibility, and vendor partnerships in a high-volume environment.
• Exceptional interpersonal skills; adept at conflict resolution, coaching, and fostering cohesive teams.
• Comfortable with long hours on your feet, lifting up to 50 lbs, and adapting to last-minute changes.
• Passion for menu development, trend analysis, and delivering elevated guest experiences.

Responsibilities

• Lead all facility departments, including culinary, logistics, and guest services.
• Develop and execute annual business and culinary plans aligned with revenue targets and brand standards.
• Ensure quality, consistency, and timeliness in all catering production and delivery.
• Oversee vendor negotiations, contract renewals, and procurement to control costs without compromising quality.
• Review and analyze P&L statements; track KPIs such as labor %, COGS, customer satisfaction, and delivery efficiency.
• Recruit, train, and retain top talent; conduct performance reviews and set clear objectives.
• Foster a positive, drama-free team culture rooted in respect, communication, and problem-solving.
• Maintain safety and compliance with health regulations (DHEC, ServSafe, local requirements).
• Partner with Sales, Events, and Marketing to create seasonal promotions, special-event offerings, and community outreach initiatives.
• Champion continuous improvement through workflow optimization, technology adoption, and cross-department collaboration.

Skills

Leadership

Business acumen

Emotional intelligence

Operational stamina

Culinary vision

People management

Job description

Iacofano Group is seeking a General Manager to lead our foodservice operation, setting strategic direction, ensuring financial performance, and delivering culinary excellence from kitchen to client.

You will mentor chefs and managers, drive menu development, optimize workflows, and foster a high-caliber, drama-free workplace culture while partnering with Sales, Events, and Marketing to create seasonal programs.