CUCM Engineer

Booz Allen Hamilton; San Diego (CA); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen Hamilton seeks a seasoned Unified Communications Engineer to design, deploy, and support Navy collaboration capabilities. You will work on CUCM, VoIP, CMS, and collaboration apps to ensure secure, reliable communications across classified environments.

You will configure voice/video endpoints, gateways, and dialing plans while addressing interoperability challenges and modernization efforts. A TS/SCI clearance is required and a DoD‑aligned cyber cert is preferred.

Qualifications

• 5+ years engineering, administering, and troubleshooting CUCM in an enterprise environment.
• 5+ years implementing, configuring, and supporting VoIP/IP telephony including SIP, SCCP, dial plans, voice gateways.
• 3+ years deploying and administering Cisco collaboration apps (Jabber, Webex, Teams, or IM&P).
• 3+ years configuring, deploying, and supporting Cisco voice/video endpoints (IP phones, VTC).
• Experience administering CMS and enterprise conferencing platforms.
• Experience troubleshooting voice/video/collaboration using SIP, RTP, QoS, call trace analysis.
• TS/SCI clearance required.
• HS diploma or GED required.
• DoD 8140 Cybersecurity Certification (e.g., Security+ CE) preferred.

Responsibilities

• Design, deploy, and sustain enterprise collaboration solutions for Navy environments.
• Configure, integrate, and troubleshoot Cisco voice, video, and conferencing solutions.
• Ensure secure, reliable, and highly available collaboration services.
• Apply expertise in enterprise networking, virtualization, and IP communications to support classified environments.
• Advise on best practices to deploy next‑gen DoD communications capabilities.

Skills

CUCM engineering

VoIP / IP telephony

Cisco collaboration apps

Cisco voice endpoints

CMS

SIP / RTP / QoS

TS/SCI clearance

HS diploma or GED

DoD 8140 Certification

Education

HS diploma or GED

Bachelor’s degree

CCNP/CCIE Collaboration certs (CLCOR/CCIE/CCNP)

Tools

Cisco Meeting Server (CMS)

Cisco Jabber

Webex

Microsoft Teams

VoIP gateways

Job description

The Opportunity

Reliable, secure communications are essential to mission success, but how can an organization ensure its voice, video, and collaboration infrastructure will support both current operations and evolving mission requirements? Designing, integrating, and sustaining enterprise collaboration solutions requires a combination of technical expertise and careful planning. That's why we need you, a Unified Communications Engineer who can develop, deploy, and support the collaboration capabilities the Navy depends on.

Job Number: R0246324

CUCM Engineer

The Opportunity

Reliable, secure communications are essential to mission success, but how can an organization ensure its voice, video, and collaboration infrastructure will support both current operations and evolving mission requirements? Designing, integrating, and sustaining enterprise collaboration solutions requires a combination of technical expertise and careful planning. That's why we need you, a Unified Communications Engineer who can develop, deploy, and support the collaboration capabilities the Navy depends on.

As a Cisco Unified Communications Engineer on our team, you'll use your expertise in Cisco Unified Communications Manager (CUCM), Voice over IP (VoIP), Session Initiation Protocol (SIP), voice gateways, dial plans, Cisco Meeting Server (CMS), and collaboration applications such as Cisco Jabber, Webex, and Microsoft Teams to support mission-critical communications. You will configure, integrate, and troubleshoot Cisco voice, video, and conferencing solutions while ensuring secure, reliable, and highly available collaboration services.

You’ll apply your knowledge of Cisco collaboration technologies, voice and video endpoints, conferencing platforms, enterprise networking, virtualization, and IP communications to help deploy and sustain secure collaboration capabilities across classified environments. Working alongside a team of technical experts, you’ll solve complex interoperability and operational challenges while supporting the modernization of Navy communications systems.

Your knowledge of Cisco collaboration technologies, enterprise networking, emerging communications platforms, and industry best practices will help optimize mission operations and improve user collaboration. Using your experience with voice, video, and collaboration technologies, you’ll serve as a trusted technical advisor supporting mission-critical programs while helping the Department of Defense deploy next-generation communications capabilities.

Grow your career with us as we help modernize and secure the Navy’s enterprise collaboration environment.

Join us. The world can’t wait.

You Have:

• 5+ years of experience engineering, administering, and troubleshooting Cisco Unified Communications Manager (CUCM) in an enterprise environment
• 5+ years of experience implementing, configuring, and supporting VoIP or IP telephony solutions, including SIP, SCCP, dial plans, and voice gateways
• 3+ years of experience deploying and administering Cisco collaboration applications, including Cisco Jabber, Webex, Microsoft Teams, or Cisco IM and Presence
• 3+ years of experience configuring, deploying, and supporting Cisco voice and video endpoints, including IP phones and Video Teleconferencing (VTC) systems
• Experience administering enterprise conferencing platforms such as Cisco Meeting Server (CMS)
• Experience troubleshooting voice, video, and collaboration issues using SIP, RTP, QoS, and call trace analysis
• TS/SCI clearance
• HS diploma or GED
• DoD 8140 Cybersecurity Certification such as CompTIA Security+ CE Certification

Nice If You Have:

• 3+ years of experience with enterprise network engineering, including routing, switching, VLANs, and QoS
• Experience administering Cisco Unity Connection voicemail services
• Experience with Cisco Expressway, Cisco Unified Border Element (CUBE), or Session Border Controllers (SBCs)
• Experience with VMware vSphere, ESXi, or other virtualized collaboration environments
• Experience deploying and managing virtual appliances
• Experience supporting classified Department of Defense collaboration environments
• Bachelor’s degree
• Current Cisco Certified Specialist - Collaboration Core (CLCOR), CCNP Collaboration, or CCIE Collaboration Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in‑person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people‑first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.