Cube System Engineer

AutoStore™; Salem (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

HSA with company contribution

Paid time off and holidays

401(k) with employer match

Educational assistance and mentorships

Life Insurance

Disability Insurance

Job summary

AutoStore is seeking a highly skilled Cube System Engineer to merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work for product validation. You will become an expert in cube solutions, solving complex issues in production environments to enable faster product innovation.

The role requires on-site work, frequent travel to customer sites, and collaboration with validation partners in the US and Norway.

Qualifications

• 3–7+ years of experience in field engineering, technical support, or system engineering roles.
• Strong troubleshooting and diagnostic skills across hardware and software with a complex product.
• Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field.
• Willing to travel regularly to customer sites and to Norwegian offices.

Responsibilities

• Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment.
• Diagnose and resolve system issues in the field, ensuring minimal customer downtime.
• Provide technical support during deployments, upgrades, and service interventions.
• Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation.
• Regular travel to customer sites is expected.

Skills

Field engineering experience

Troubleshooting skills

Analytical mindset

Strong communication skills

Education

Bachelor's degree in Mechanical Engineering

Bachelor's or Master's degree in Computer Science or related field

Tools

PowerBI

Databricks

Monitoring tools

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore – moving things forward.

The Role

AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you’ll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore’s new product validation program. At AutoStore you’ll become an expert in all aspects of the cube solution (software and hardware), solve our most complex challenges in production environments, and enable the firm to drive new product innovation faster.

Key Responsibilities

• Partner closely with our US validation partners, some of our most important partnerships. Ensure that they receive sterling service through upgrades and close monitoring. Align closely with them, with our supporting partners, and with other end-customers.
• Analyze complex datasets and identify/report deviations with our high priority validation partners. Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
• Conduct advanced root cause analysis on system failures and performance issues
• Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies. Set up complex analysis using tools as e.g., PowerBI

Field Operations & Support

• Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment
• Diagnose and resolve system issues in the field, ensuring minimal customer downtime
• Provide technical support during deployments, upgrades, and service interventions
• Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation
• Regular travel to customer sites is expected

Key Qualifications

• 3–7+ years of experience in field engineering, technical support, or system engineering roles
• Strong troubleshooting and diagnostic skills across hardware and software with a complex product
• Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field
• Willing to travel regularly to customer sites and to Norwegian offices

Technical Skills

• Experience with data analysis tools (e.g.,PowerBI)
• Understanding of system architectures, networking, or control systems (depending on domain)
• Ability to interpret logs, telemetry, and performance metrics
• Familiarity with monitoring tools and diagnostic platforms
• Experience with Databricks preferred
• Core Competencies
• Analytical mindset with strong problem-solving abilities
• Ability to work independently in field environments while maintaining high quality standards
• Strong communication skills with the ability to explain complex technical concepts
• Adaptability and resilience in fast-paced, high-pressure situations
• Customer-focused approach with a proactive mindset

We Offer

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Recruitment Agencies

AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.