Store Lead FT (multiple Honolulu locations)

CU HAWAII LLC (Korean Convenience Store); Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

CU Hawai‘i is seeking a motivated Store Lead to support daily operations, cash handling, and POS oversight at one or more Honolulu locations (Downtown, Kapahulu, Kahala, Keeaumoku). The Lead will work with Store Associates to serve customers, stock merchandise, and maintain store standards.

The role focuses on financial accuracy, shift leadership, and ensuring consistent service while supporting CU Hawaii's expansion in Hawaii.

Qualifications

• Strong customer service orientation and ability to multitask in a fast-paced retail setting.
• Experience handling cash, cards, and digital transactions with accuracy.
• Familiarity with POS systems and rewards programs.
• Food handler’s certification may be required prior to first shift.

Responsibilities

• Provide friendly customer service and assist with purchases.
• Educate customers on CU Hawaii brands and offerings.
• Operate POS, handle tender transactions, and promote rewards program.
• Prepare and stock food and beverages per safety standards.
• Maintain cleanliness and stock, monitor inventory and display accuracy.
• Lead shift when manager is not on duty and assist with deposits.

Skills

Customer service

Cash handling

POS operation

Food safety awareness

Job description

CU Hawaii is a Korean lifestyle convenience store where convenience meets freshness, and every moment feels recharged.We are seeking a highly motivated and dependable individual to serve as a Store Lead at one or more of our Honolulu retail store locations. This is a great opportunity to develop your leadership skills and grow your career as CU Hawaii expands to other retail locations in Honolulu.

Position Details

Job Title: CU Store Lead

Reports to: Store Manager

Employment Type: Full-Time / Non-exempt

Job Summary

The Lead at CU Hawai‘i is an experienced Store Associate entrusted with additional responsibility for financial accuracy and Point of Sale (POS) oversight. Leads work alongside Store Associates to serve customers, stock merchandise, and maintain store standards, while also supporting cash handling, register balancing, and transaction accuracy. This role provides dependable support during daily operations and helps ensure smooth shift changes and while providing consistent service at CU Hawaii's Honolulu store locations in Downtown, Kapahulu, Kahala, and the Keeaumoku area.

Key Responsibilities

Providing Friendly Customer Service & Sales

• Quickly greet all customers with a friendly, positive attitude and assist with purchases
• Educate customers on CU's unique brands and fun food experiences
• Efficiently operate point of sales registers, handle all tender transactions, and promote the CU rewards program
• Address customer inquiries and resolve issues in a professional manner

Food & Beverage

• Prepare and stock food and beverages following CU safety and quality standards
• Follow food safety procedures and health code requirements
• Maintain consistent cleanliness and readiness of all foodservice equipment and areas
• Monitor food and beverage supplies keeping supplies full for the customer

Stocking & Inventory

• Receive, check, and stock merchandise according to CU stocking checklists
• Ensure proper rotation, labeling, FIFO and placement of dry and fresh products
• Support pre-stocking, stocking, and inventory verification processes
• Monitor suppliers to ensure consistent product availability and quality
• Ensure all displays, signage, promos and marketing are accurate, posted and damage-free

Store Maintenance

• Uphold cleanliness and safety standards throughout the store
• Perform daily opening, mid-day and closing duties per CU operations checklist
• Zero tolerance for any spills or trip hazards

Compliance

• Adhere to CU Hawai‘i policies and procedures, including permits and licenses compliance
• Follow operational checklists for health, safety, and inspection readiness
• Able to handle and sell alcohol and any age restricted items as permitted by law. Must follow all laws regarding the handling and selling of age restricted items such as tobacco

Lead Responsibilities

• Accurately handle cash, credit, and digital transactions
• Monitor and support POS use to ensure accuracy and compliance
• Assist with daily cash counts and register reconciliation
• Provide guidance to crew members on POS transactions and financial procedures
• Serves as shift lead when Store Manager or Assistant Manager is not on duty
• Perform duties, including securing the store and handling deposits, with certain financial and administrative duties
• Respond to and resolve customer concerns professionally during assigned shifts
• Escalate major operational or staffing issues to management as needed

Benefits

• Choose from 2 HMSA and 2 Kaiser plans with medical, vision & Rx
• HDS dental insurance
• Competitive pay & benefits package
• Paid time off including vacation, sick and holidays
• Training and career growth opportunities as CU expands its Hawaii stores
• Supportive and team-oriented work environment

Qualifications

• Positive and customer-focused attitude
• Ability to multitask, work in a fast-paced environment
• Ability to operate POS equipment in a retail environment
• Able to stand for extended periods, bend, reach to restock shelves, and lift up to 50 lbs
• Competent math and communication skills
• Food handler’s certification (required before first shift)
• Previous experience in retail, cashiering, or foodservice preferred but not required
• Flexible and open availability for full-time schedules

CU Hawaii careers webpage:

https://www.hrsymphony.com/hrs/route/careers/CUHawaii

To learn more about CU Hawaii, please visit us on the web at https://www.nicetocuhawaii.com/

Employment Type: Full Time