Technology Development Team Lead / CTO (potential)
About our client
Our client is pioneering AI-powered customer engagement across multiple industries, from retail and eCommerce to education and service-based businesses. Our AI-powered assistant delivers voice-first, text-based, and multimodal experiences, transforming how businesses interact with customers at scale.
We are looking for a Technology Development Team Lead who will drive our technical vision, build a high-performing AI-first development team, and help shape the future of AI-powered automation. This role has the potential to grow into a CTO position —or, for highly experienced candidates, begin as CTO from day one.
Role Overview
As the Technology Development Team Lead, you will be at the forefront of AI-driven technology development, leading the architecture, execution, and optimization of our AI-powered assistant and self-serve platform. You will be both a technical strategist and a hands-on problem solver, ensuring that we are building scalable, cutting-edge AI solutions that redefine customer engagement.
Key Responsibilities
Technology Leadership & Vision
- Define and execute the technical vision and AI-first development strategy.
- Lead the development of scalable, multi-industry AI-driven platforms with an emphasis on voice-first, self-serve, and multimodal engagement.
- Ensure best practices in AI model integration, data pipelines, infrastructure, and security.
- Architect and optimize real-time AI-driven conversational systems with LLMs, vector databases, and AI-powered knowledge retrieval.
- Build self-serve customer & reseller portals to enable businesses to deploy and customize their AI assistants without engineering dependencies.
- Utilize AI-powered development tools (Copilot, AI-assisted DevOps, AI-driven test automation) to enhance engineering efficiency.
AI Service Delivery & Scalability
- Oversee AI deployment, integrations, and optimization across different verticals (retail, education, customer support, etc.).
- Build low-friction onboarding flows, ensuring seamless AI activation for businesses.
- Implement AI monitoring and observability tools to track engagement effectiveness.
- Recruit, mentor, and lead a high-performance AI-first engineering team.
- Foster a culture of AI-driven development, continuous learning, and rapid iteration.
- Balance strategic planning with tactical execution, ensuring fast delivery cycles.
Required Qualifications
- Deep expertise in AI/ML development, including LLMs, NLP, agent-based systems, and conversational AI.
- 10+ years of software development experience, with a track record of building scalable AI-first platforms.
- Strong background in cloud-native architectures (AWS, GCP, or Azure) and DevOps automation.
- Expertise in modern programming languages (Python, TypeScript, Go, or similar).
- Experience building self-serve SaaS platforms with AI-powered automation and dynamic configuration capabilities.
- Startup mindset—comfortable with both strategy and hands-on coding.
- Fluent in English with strong communication skills for US-based team and customer interactions.
Preferred Qualifications
- Previous CTO, VP Engineering, or Senior AI Leadership experience in a high-growth startup.
- Strong grasp of AI-first software development, self-serve SaaS models, and data-driven automation.
- Experience in voice-first AI, customer engagement automation, and multimodal AI interactions.
- Knowledge of security, compliance, and AI ethics in enterprise applications.
Why Join us?
Shape the future of AI-driven engagement across industries.
Be part of the founding team, with the potential to become CTO.
Build AI-powered solutions with complete autonomy.
Competitive compensation, equity options, and long-term growth opportunities.
Work with a team that values AI innovation, speed, and real-world impact.
Ready to lead AI innovation with our client? Apply now!