CTO Operations Lead

United States Digital Space LLC; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Equity plan eligibility

Medical/Rx Insurance

401(k) Retirement Savings Plan

Flexible Paid Time Off

Job summary

United States Digital Space LLC seeks a CTO Operations Lead to act as a strategic force multiplier for the Chief Technology Officer. You will coordinate priorities with the CTO’s office, ensuring alignment with critical technical and business goals while navigating cross-functional teams.

In this role, you will orchestrate governance, prepare executive materials, and drive project delivery. The position demands strong program-management foundations, excellent communication, and the ability to

Qualifications

• Program management experience in technical operations, business operations, or chief of staff roles.
• Exceptional written and verbal communication, ability to create executive briefings and presentations.
• Experience using data to inform decision-making and manage budgets/headcount.
• High integrity and discretion in handling sensitive information and representing the CTO function.
• Ability to thrive in fast-paced environments with shifting priorities and autonomous work.

Responsibilities

• Drive operational rhythm for the CTO department and ensure regulatory training compliance.
• Prepare strategic briefs and background data for CTO engagements and customer calls.
• Own action-item lifecycle from meetings to tangible results across teams.
• Collaborate with the CTO to craft compelling presentations and internal/external communications.
• Lead cross-functional projects within the Office of the CTO and define scope, stakeholders, and success metrics.

Skills

Program Management

Communication Mastery

Operational Acumen

Discretion & Judgment

Adaptability

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: AustinAbout the Department

The Office of the CTO is the strategic engine for the company’s technology vision. We look beyond the horizon to identify emerging trends, drive technical innovation, and ensure our engineering culture remains principled and curious. We operate at the intersection of deep technical strategy and high-level business execution.

What You'll Do

As the CTO Operations Lead you will act as a strategic force multiplier for the Chief Technology Officer. Working alongside the CTO Chief of Staff you will help manage priorities, ensuring the CTO’s time is aligned with the company’s most critical technical and business goals. This role requires a blend of operational rigor, strategic thinking, and the ability to navigate complex cross-functional landscapes.

Key Responsibilities:

• Drive Operational Excellence: Orchestrate the rhythm of the business for the CTO department. This includes ensuring the department remains compliant with all training and regulatory obligations.

• Strategic Briefing & Preparation: Research and synthesize context for the CTO ahead of external engagements and key customer calls. You will ensure the CTO is equipped with actionable insights, background data, and strategic talking points to maximize the impact of every interaction.

• Actionable Follow-Through: Attend high-priority internal and external calls to capture critical context. You will own the lifecycle of action items, driving accountability across teams and ensuring that decisions made in meetings translate into tangible results.

• Narrative Construction: Partner with the CTO to craft compelling presentations and written materials for internal all-hands, board meetings, and external keynotes. You will help translate complex technical concepts into clear, impactful narratives.

• Project Leadership: Lead special projects and initiatives within the Office of the CTO, often navigating ambiguity to define scope, stakeholders, and success metrics.

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Examples of Desirable Skills, Knowledge and Experience

• Program Management Expertise: Demonstrated experience in technical program management, business operations, or a chief of staff-style role. You are comfortable managing complex timelines and multiple stakeholders.

• Communication Mastery: Exceptional written and verbal communication skills. You can distill complex information into clear executive briefings and have experience creating high-quality presentation materials.

• Operational Acumen: Experience managing operational data, including budgets, resource planning, or headcount allocation. You are comfortable using data to inform decision‑making.

• Discretion & Judgment: High level of integrity and discretion in handling sensitive and confidential information. You possess the professional maturity to represent the Office of the CTO internally and externally.

• Adaptability: You thrive in fast-paced environments where priorities can shift. You approach challenges with a solution-oriented mindset and are capable of working autonomously.

Compensation

Compensation may be adjusted depending on level and work location.

Equity

This role is eligible to participate in the company’s equity plan.

Benefits

the company offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by the company’s enterprise customers--at no cost.

Athenian Project

: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

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