CSSC Back Office Engineer

Grundfos; Houston (TX); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Home working opportunities

Parental support

Job summary

Grundfos in Brookshire, TX seeks a CSSC Back Office Engineer to provide expert technical support and application engineering for pump solutions. You will mentor the CSSC Back Office team and help deliver tailored solutions while strengthening customer relationships.

You bring a engineering degree with 3+ years of experience, knowledge of pumps, and proficiency in SAP CRM/SD and MS Office. A hybrid work schedule in Brookshire is offered.

Qualifications

• Bachelor's degree in Engineering or equivalent with 3+ years of experience.
• Knowledge of pumps and pumping systems including control panels, motors, VSDs and accessories.
• Strong written and verbal English communication.
• Experience with ERP systems (SAP CRM/SD) and MS Office.
• Ability to work in a hybrid schedule based out of Brookshire, TX.

Responsibilities

• Provide second-level technical support including product sizing, application engineering, system integration, and accessory selection across channels.
• Support sales teams by managing technical aspects of tenders and mid-scale projects with specifications, dimensions, and calculations.
• Develop tailored solutions with internal teams for optimal performance and practical implementation.
• Handle complex inquiries and quotations including HX and accessories for high customer satisfaction.
• Identify business opportunities and hand over leads to external sales with value-added services.
• Provide technical guidance to CSSC Back Office team to elevate overall capability.

Skills

Engineering background

Customer service focus

English communication

Hybrid work mindset

Education

Bachelor's degree in Engineering or equivalent

3+ years relevant work experience

Tools

SAP CRM/SD

MS Office (Excel, Word, Teams)

Job description

CSSC Back Office Engineer

Job Description

Are you passionate about solving complex technical challenges while delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Application Engineer, you will be providing expert-level technical support and application engineering to customers across multiple channels, helping them find optimal pumping solutions while mentoring and supporting the CSSC Back Office team. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.

Your main responsibilities include:

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels

• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations

• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments

• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction

• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships

• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability

What makes you a great fit

Above all, you are a technically skilled problem solver with strong customer service instincts, the ability to juggle multiple priorities with accuracy, and a collaborative spirit that lifts the entire team. We would also imagine that you have:

• Bachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience

• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories

• Previous customer service experience with strong written and verbal English communication skills

• Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams

• Ability to work in a hybrid schedule based out of the Brookshire, TX facility.

It is a plus if you also:

• Application engineering experience specifically in the pump industry

• Experience with product sizing software and handling technical specifications per industry standards

• Proven ability to anticipate customer needs and proactively deliver solutions

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

The salary range for this position is $69,000 to $104,000. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.

• Annual bonuses, health insurance and a strong focus on well-being activities.

• Three days' additional paid leave for volunteering in your community.

• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos?

To get to know us better, follow us on LinkedIn or visit grundfos.com

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

Information at a Glance

Job details

Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States | Houston, Texas, United States | Katy, Texas, United States

Contract Type: Full-Time

Employment Type: Regular