CSS TSSM Travel Technology Program Manager

BCD Travel; Northern (KY); Hybrid; USD 72,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Work-from-home/remote opportunities

Generous vacation days

Wellbeing tools and resources

Inclusive work environment

Job summary

BCD Travel is seeking a CSS TSSM Travel Technology Program Manager (Remote) to oversee incident assessment, solution scoping, and coordinated delivery across global teams. You will drive improvements, handle complex configurations, and liaise with customers to ensure value delivery.

The role requires advanced corporate travel and travel tech experience, project management skills, and strong English communication in a multinational, remote environment.

Qualifications

• Advanced experience in the corporate travel industry.
• Advanced experience in travel technology.
• Experience in a collaborative and international workspace.
• Project management experience.
• Excellent oral and written communication skills in English.

Responsibilities

• Logically conduct assessments, replicate errors, or test situations if possible.
• Execute small to highest complex configuration changes across multiple systems.
• Perform benefit and risk analysis on complex scenarios.
• Demonstrate strong customer service and clear communication.
• Conduct trainings and presentations to external customers.
• Participate in shift planning for the virtual team with senior management guidance.

Skills

Corporate travel industry experience

Travel technology experience

Project management experience

International collaboration

English communication (oral/written)

Tools

Concur Travel Tool

Sabre

Amadeus

Job description

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Date: Jul 23, 2026

Location: US, Virtual, NOAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM Travel Technology Program Manager (Remote)

Full time, United States, Costa Rica, Argentina, Mexico, Brasil

The CSS TSSM Travel Technology Program Manager is accountable for assessing incidents and determining a solution approach, understanding requests for changes and determining the best approach, and applying a solution approach to assure a business problem has been resolved. In this role, you will proactively identify opportunities for improvements. You will also coordinate the respective team.

As a CSS TSSM Travel Technology Program Manager, you will

• Logically conduct assessments, replicate errors, or test situations if possible
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Perform benefit & risk analysis on small to highest scenario (many interacting key variables)
• Demonstrate excellent customer service and develop customer-centric communication
• Conduct trainings and presentations to external customers
• Participate in shift planning for the virtual team in line with senior management's general direction

About you

• Advanced experience in the corporate travel industry is required
• Advanced experience in travel technology is required; Concur travel tool
• Experience in a collaborative and international workspace
• You have project management experience
• Advanced knowledge of GDS Sabre and/or Amadeus is required
• Excellent oral and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of CSS TSSM Travel Technology Program Manager is between $72,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].