CSS Regional Case Manager / 61015196

State of South Carolina; South Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term</br>

Life Insurance for Employee, Spouse, &

Job summary

State of South Carolina is seeking a Regional Case Manager within the Department of Social Services to prepare and manage child support cases for Family Court. Responsibilities include case preparation, court appearances, and follow-up across interstate matters.

You will handle pleadings, hearings, and coordination with clerks of court and other agencies, while safeguarding PII and ensuring timely responses to clients and stakeholders.

Qualifications

• High School Diploma plus four years of clerical, administrative, social work, correctional, business administration, or general business experience.
• Associate Degree plus two years of clerical, administrative, social work, correctional, business administration, or general business experience.
• Bachelor's Degree or higher may substitute the required experience.

Responsibilities

• Prepare cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, file papers with the Clerk of Court, utilize Palmetto Automated Child Support System.
• Assist attorney in court; negotiate support amounts, complete form orders (support orders, genetic test agreements, continuances, contempt, and special orders).
• Maintain control of assigned caseload; follow agency policies, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and documents of all activities.
• Provide internal and external customer service within 48 hours if schedule permits.
• Communicate and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conduct interviews with custodial parents for intergovernmental cases and monitor intergovernmental cases; keep other states advised of activities.

Education

High School Diploma

Associate Degree

Bachelor's Degree or higher

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The CSS Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
• Prepare cases for court by verify pleadings, affidavits, and notarizing court documents; schedule hearings, file papers with the Clerk of Court, utilize Palmetto Automated Child Support System.
• Assist attorney in court; negotiate support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintain control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and documents all activities.
• Provide internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicate and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conduct interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Ensure personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
• Perform Red Cross shelter duty or other emergency shelter duty/services as directed. Performs related duties as required.

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree or higher may be substituted for the required experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION:Child Support Enforcement / Greenville County