CSRC Intake Specialist

Jewish Family & Children's Service of Arizona; Mesa (AZ); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Generous paid time off / sick time

Employee referrals bonuses

Career growth opportunities

Employee Assistance Program

Job summary

Jewish Family & Children's Service of Arizona is seeking an Intake Specialist for the Customer Service Referral Center to handle calls seeking behavioral health and medical services, verify eligibility, and schedule initial intake appointments.

The role requires clear data entry, ability to verify funding sources, and coordination across sites. Strong communication skills and familiarity with NextGen EMR are valued assets.

Qualifications

• High School diploma or GED required.
• Strong bilingual ability in Spanish and English preferred.
• Experience in eligibility and enrollment processes preferred.
• Experience with NextGen EMR is a plus.
• Previous customer service or call center experience desirable.
• Must obtain DPS fingerprint clearance.

Responsibilities

• Receives incoming calls.
• Determines whether requested services are available.
• Determines availability of funding source to support requested services.
• Schedules client appointments, verifies funding source data, and obtains required authorizations.
• Creates Referral Demographic documents in EHR system.
• Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties.
• Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources.
• Performs other related job tasks as assigned.
• Schedules Transportation when necessary.
• Conducts reminder calls for appointments.

Skills

Bilingual Spanish-English

Customer service

Call center

Eligibility & Enrollment experience

DCS experience

Education

High School diploma or GED

Tools

NextGen EMR

Job description

Intake Specialist - Customer Service Referral Center:

The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Duties include:

• Receives incoming calls
• Determines whether requested services are available.
• Determines availability of funding source to support requested services.
• Schedules client appointments, verifies funding source data, and obtains required authorizations.
• Creates Referral Demographic documents in EHR system.
• Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties.
• Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited.
• Performs other related job tasks or responsibilities as assigned.
• Schedules Transportation was necessary.
• Conducts reminder calls for appointments as needed.

Qualifications:

• High School diploma or GED
• Minimum 18 Years of Age
• Bilingual in Spanish & English strongly preferred. Pay Differential offered.
• Eligibility & Enrollment experience preferred.
• Previous experience working with DCS preferred.
• Experience using NextGen EMR preferred.
• Previous customer service or call center experience desirable.
• Must receive/maintain DPS fingerprint clearance.

Benefits of Working with JFCS:

• Generous Employee Referral Bonuses for both the new-hire and the referring employee.
• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.