CSR WAREHOUSE II - SSC

Mohawk Builder + Multifamily; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading manufacturer of tile and natural stone as a Customer Service/Warehouse Associate in Louisville, KY. This role offers an exciting opportunity to support customers and manage warehouse duties in a family-friendly work environment, with comprehensive benefits and room for growth. If you excel in customer service and are organized, this could be the perfect fit for you!

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• HS diploma or equivalent experience required.
• 3+ years of customer service and warehouse experience.
• Detail-oriented, safety conscious, and strong math skills.

Responsibilities

• Performs various customer service duties including assisting customers and processing payments.
• Handles warehouse duties like pulling customer orders and inventory checks.
• Operates forklift equipment and maintains a clean, safe working environment.

Skills

Customer Service

Organization

Time Management

Computer Skills

Detail Oriented

Safety Conscious

Education

High School Diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone who is responsible for providing a variety of support such as servicing walk in customers, completing sales transactions conjunction of material handling duties such as receiving, loading/unloading material, pull/assemble customers’ orders and inventory checks. This position may involve daily use of forklift equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Major Function and Scope

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepare sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
• Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.
  
  

Experience And Knowledge Required

HS diploma or equivalent experience;

3+ years customer service experience and warehouse experience.

Competencies

Organization, math, time management, computer skills, detail oriented, customer service, safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Building Materials

Referrals increase your chances of interviewing at Mohawk Builder + Multifamily by 2x

Get notified about new Customer Service Representative jobs in Louisville, KY.

Inbound Customer Service Agent-Bodewell (Remote)

Customer Service Representative - State Farm Agent Team Member

Louisville, KY $50,000.00-$70,000.00 8 months ago

Customer Service Representative - State Farm Agent Team Member

Louisville, KY $30,000.00-$40,000.00 8 months ago

Customer Relations Representative - State Farm Agent Team Member

Louisville, KY $70,000.00-$85,000.00 4 months ago

Louisville, KY $30,000.00-$60,000.00 1 year ago

Customer Operations Coordinator - Louisville, KY

Future Opening: Customer Service Representative - State Farm Agent Team Member

Patient Service/Front Desk Coordinator Part Time

Patient Service/Front Desk Coordinator Part Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.