CSR Team Lead — Training & Operations

EMCOR Facilities Services; Tempe (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

EMCOR Facilities Services in Tempe is seeking a CSR Supervisor to support the Customer Solutions Center. You will oversee frontline CSR activity, dispatch work orders, monitor performance, and assist supervisors in meeting customer service standards.

The role emphasizes coaching CSRs, training new hires, and providing feedback for performance reviews, with an emphasis on teamwork and a customer-focused approach.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 2–3 years in customer service/call center environment.
• Professional, friendly demeanor with customer focus.
• Strong communication and listening skills.
• Ability to manage under deadline pressure.

Responsibilities

• Provide daily oversight and delegation of CSR tasks.
• Lead CSR training and onboarding for new hires.
• Coach CSRs to meet/exceed performance standards.
• Monitor CSR performance and report to supervisors.
• Other duties as assigned.

Skills

Customer service

Call center

Supervisory experience

Education

High school diploma

Associate's degree preferred

Job description

EMCOR Facilities Services in Tempe is seeking a CSR Supervisor to support the Customer Solutions Center. You will oversee frontline CSR activity, dispatch work orders, monitor performance, and assist supervisors in meeting customer service standards.

The role emphasizes coaching CSRs, training new hires, and providing feedback for performance reviews, with an emphasis on teamwork and a customer-focused approach.