CSR/ Sales Specialist

FASTSIGNS International. Inc; San Jose (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Training & development

Bonus based on performance

Job summary

FASTSIGNS International. Inc is seeking an energetic, customer-focused, and detail-oriented Customer Service Representative / Sales Specialist in San Jose, California. This role is essential as the first point of contact for customers, providing exceptional service while helping them realize their branding and marketing ideas through signage and graphics.

Ideal candidates have experience in customer service and enjoy building relationships. Responsibilities include responding to inquiries, preparing quotes, and coordinating with design teams to ensure customer satisfaction.

Qualifications

• Previous experience in customer service, retail sales, inside sales, or account management preferred.
• Comfortable multitasking in a fast-paced environment.
• Positive attitude, professional appearance, and a team-oriented mindset.

Responsibilities

• Greet walk-in customers and respond to phone calls, emails, and online inquiries professionally.
• Consult with customers to understand their signage, branding, and marketing needs.
• Follow up on leads, quotes, and existing customer projects.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Basic computer proficiency

Ability to multitask in a fast-paced environment

Job description

Benefits

• Health insurance
• Training & development
• Bonus based on performance

FASTSIGNS #62001 is seeking an energetic, customer-focused, and detail-oriented Customer Service Representative / Sales Specialist to join our team. This individual serves as the first point of contact for our customers, helping businesses bring their branding and marketing ideas to life through custom signage, graphics, and visual communication solutions. The ideal candidate enjoys building relationships, solving problems, managing multiple projects, and providing exceptional customer service while driving sales.

Responsibilities

• Greet walk-in customers and respond to phone calls, emails, and online inquiries professionally and promptly.
• Consult with customers to understand their signage, branding, and marketing needs.
• Prepare accurate quotes, estimates, and sales orders.
• Follow up on leads, quotes, and existing customer projects to maximize sales opportunities.
• Coordinate with the design and production teams to ensure projects are completed accurately and on schedule.
• Maintain consistent communication with customers throughout the production process.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Process payments and maintain accurate customer records.
• Assist with showroom organization and presentation.
• Help achieve monthly sales and customer satisfaction goals.

Qualifications

• Previous experience in customer service, retail sales, inside sales, or account management preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Comfortable multitasking in a fast-paced environment.
• Basic computer proficiency (Microsoft Office and CRM/order management software experience is a plus).
• Ability to learn signage products, materials, and production processes.
• Positive attitude, professional appearance, and a team-oriented mindset.
• Experience in the sign, print, graphics, or marketing industry is preferred but not required.