CSR / Sales Associate

Central Carolina Scale, Inc.; Sanford (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K w/ Company Match

On the job scale training

Factory Training

Continuous Scale Training & Safety培训

Job summary

Central Carolina Scale, Inc. in Sanford, NC seeks a Customer Service Representative to support experienced sales staff in weighing scale sales and service scheduling. You’ll handle customer orders, quotes, invoicing, and communications, building long-term relationships and ensuring top-notch service.

The role emphasizes customer relations, order processing, and basic technical understanding of scales. Training is provided, with ongoing opportunities for growth within a family-owned business that

Qualifications

• Attention to detail is essential.
• Experience with CRM applications.
• Solid organizational and time-management skills are required.
• Excellent verbal, written and listening communication skills.
• Basic technical understanding of products and services in our industry; ability to communicate this information.
• Naturally inquisitive, eager to learn and grow.
• Proficiency with Word, Excel, and email; able to generate quotes and requisitions; comfortable learning new applications.
• Must have a valid driver’s license with a clean driving record and pass a drug test.
• College degree in Business Administration, Sales or Marketing and/or 4+ years of industrial products/scale industry sales experience.

Responsibilities

• Answering the phone, order entry, basic sales quotes, order confirmation, service scheduling.
• Standard working hours, Monday–Friday 8:00 to 4:30.
• Prepare quotes for scales and weighing equipment.
• Maintain good attendance and productive work ethic.
• Prepare quotes for scale calibrations or scale repairs.
• Enter shipping information and ship boxes via UPS to customers.

Skills

Attention to Detail

Time Management

Communication Skills

Education

2- or 4-year degree or certification

Tools

CRM applications

Microsoft Word

Microsoft Excel

Sage Businessworks

Job description

We don’t just want to hire people, we want a good person who wants to find a career and be part of a winning team for years to come. At Central Carolina Scale, you’ll find a company culture where hard work is respected, growth and improvement is expected, and everyone is appreciated for the talents they offer. If you want to be part of a small team that takes pride in doing things the right way and values the people who do the work, there’s a place for you here.

Competitive Pay & Steady Work Strong Safety Culture Family-Owned & Operated

Top-Notch Tools & Technology Factory Training Uniforms & Boots

Recognition & Pride in Your Work Growth You Can See 401(k) + Profit Sharing Bonus

SALES / SERVICE CUSTOMER SERVICE REP

The Customer Service Rep (CSR) will work closely with an experienced sales person to learn the basics of Industrial Weighing Sales and Scale Service scheduling. Emphasis will be placed on Equipment Specifications, Managing and facilitating Customer Orders to ensure Outstanding Customer Service, Product Recommendations, Working with Customers on the Phone, Quotes, Invoicing/billing, Successful Selling Skills, Customer Relations, shipping, and more.

If you're an outgoing or extrovert type person who likes to work with people this could be a great job for you. This candidate will provide a growth oriented role by increasing overall customer satisfaction. Once trained, this person will draw from an understanding of the scale market place to successfully build long-term relationships with customers. Small amounts of travel in the assigned region in pursuit of company business may occur. Training is available, both on the job and factory sponsored, and will include Successful Selling Skills, Mechanical Scale Basics, Introduction to Data Communications, Weights & Measures, Scale Conversions, and Basic Scale Communications (Hardware, Parameters).

Good computer skills are required. Software knowledge includes: Microsoft Office (especially Word and Excel) and Sage Businessworks experience is a plus. Email marketing knowledge is also a plus. You will also need to learn our service management software and our scale calibration certificates software as well. Ideal qualifications are a college degree in Business Administration, Sales or Marketing and/or four or more years industrial products / scale industry sales experience. Job is based in Sanford, North Carolina.

Standard Job Duties of the CSR

• Answering the Phone, Order Entry, Basic Sales Quotes, Order Confirmation, Service Scheduling
• Standard working hours, Monday-Friday 8:00 to 4:30
• Put together quotes for scales and weighing equipment
• Consistently maintain good work attendance and productive work ethic
• Put together quotes for scale calibrations or scale repairs
• Must have valid driver's license, clean driving history & pass drug test
• Enter shipping information and be able ship boxes via UPS to customers

Qualifications:

• Attention to Detail

Experience with CRM applications

Solid organizational and time management skills required

Excellent verbal, written and listening communication skills

Basic technical understanding of how products and services work in our industry; ability to communicate this information with others

Naturally inquisitive, enjoys learning new things and seeks opportunities for growth

General knowledge of Word, Excel, and email including but not limited to other software to generate quotes and requisitions, adaptable and comfortable learning new applications

Must be highly motivated, a self-starter, assertive, and possess exceptional time management skills

Comfortable in a dynamic, fast paced environment

Must maintain a valid driver’s license with acceptable driving record

Education:

2 or 4-year degree or certification program preferred

Physical Requirements:

• Must be able to make fast, simple, repeated movements of the fingers, hands, and wrists.

Ability to stand or walk for long periods during customer visits.

May need to lift objects weighing 25-35 lbs. at a time. May need to occasionally lift objects up to 45 lbs. at a time.

Key Benefits of Being a CSR at CCS include:

• A steady career
• Competitive Salary
• Paid Vacation
• Paid Holidays
• Personal Days
• 401K w/ Company Match
• Opportunity to learn and advance within your career
• On the job scale training
• Factory Training
• Continuous Scale Training & Safety Training provided
• Bonus Pay based on Company Success
• 40 hour standard work week
• Being an important part of a small & successful team

Interested in a Weighing & Measurement Career with Central Carolina Scale?

Central Carolina Scale has been selling & servicing weighing scales for over four decades.

• Are you interested in a unique work environment, where no two days are ever the same?
• Our customers are a diverse group within almost every industry that you can imagine.
• Our products and services are vital to numerous companies.
• The satisfaction of playing an important part in the success of our customers is very gratifying.

So, if this sounds interesting to you and you’re a hard worker who is ready to learn, we would love to hear from you.

Employees at CCS work together to find solutions to customers weighing needs. We strive to create an environment of accuracy, accountability, continuous learning, safety and freedom. We are all here to help one another learn & provide our customers with high quality customer service.

Employees are encouraged to take ownership of every situation. We encourage open and honest communication in a diverse workplace full of different personalities.

Equal Opportunity

Central Carolina Scale, Inc. is an equal opportunity employer. CCS is committed to policies which ensure that persons possessing equivalent skills and qualifications have an equal chance of obtaining a position and advancing within the Company. Equal Employment Opportunity results when the person best qualified for a position is selected for that position without regard to irrelevant factors and any characteristic not related to job performance. CCS will recruit, hire, train, transfer, promote, reclassify, lay off, recall, and terminate employees in all job classifications on the basis of their abilities, qualifications, accomplishments, and experience, without regard to race, color, religion, national origin, citizenship status, ancestry, existence of handicap, marital status, sexual preference, existence of arrest or conviction record, age, sex, or use of a legal substance, except in cases where age, sex, or existence of a felony conviction or handicap is a bona-fide occupational qualification. Ask about tech roles for Veterans with experience in MOS Codes: 94H Test & Measurement, 91 E Machinist Mate, 805A Electricians Mate, 94A Missile Tech, 12B Combat Eng.