CSR / Print Production Specialist (US632)

Alphagraphicsfranchise; Rancho Cucamonga (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid time off

Training & development

Job summary

Alphagraphicsfranchise in Rancho Cucamonga is seeking a customer-focused team player for a hybrid role in their fast-paced print shop. Responsibilities include greeting customers, managing job intake, running digital production, and performing finishing work. The ideal candidate has prior experience in a print environment, is detail-oriented, and is effective at communication. The position requires someone who can self-direct and manage multiple priorities effectively while contributing to team coordination.

Qualifications

• Prior experience in a print shop or similar environment preferred.
• Comfortable with customer-facing communication.
• Hands-on with production equipment and detail-oriented.

Responsibilities

• Greeting and assisting customers in the shop.
• Managing job intake and communicating job status.
• Running digital print production and managing job output.
• Performing bindery and finishing work.
• Coordinating with team on job flow and scheduling.
• Keeping the shop organized and production moving.

Skills

Customer communication

Detail-oriented

Job management

Hands-on production

Print management software familiarity

Tools

Printsmith

Job description

Benefits

• 401(k)
• Paid time off
• Training & development

AlphaGraphics Irvine is a fast‑paced print shop serving a mix of retail walk‑ins and established business accounts. We're looking for a hands‑on, customer‑focused team player who can work the front and the back of the shop — someone who's equally comfortable talking to a customer about their project and running jobs through finishing and production.

This is a hybrid role, meaning no two days look exactly the same. You'll be the face of the shop for customers while also keeping production moving. If you thrive in a small team environment where your work actually matters, this is the job for you.

What You'll Be Doing

• Greeting and assisting walk‑in customers, answering phones, and managing job intake
• Communicating job status, turnaround times, and proofs to customers
• Running digital print production and managing job output
• Performing bindery and finishing work including cutting, laminating, folding, and mounting
• Coordinating with our Rancho Cucamonga team on job flow and scheduling
• Keeping the shop organized and production moving on schedule

What We're Looking For

• Prior experience in a print shop, sign shop, copy center, or similar environment strongly preferred
• Comfortable with customer‑facing communication — friendly, clear, and professional
• Hands‑on and detail‑oriented with finishing and production equipment
• Able to manage multiple jobs and priorities without dropping the ball
• Self‑directed — this role requires someone who can own their day without constant supervision
• Familiarity with print management software a plus (we use Printsmith)