Digital Print Specialist & Retail Store Associate

JACK LONDON MAIL; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Job summary

JACK LONDON MAIL in Oakland is seeking a Digital Print Specialist & Retail Store Associate to join our small team. You will manage our digital print production workflow, run high-end color presses, and perform pre-press checks for client jobs.

When not printing, you will handle daily retail store logistics, package intake, and front-counter customer service, collaborating with the team to keep operations smooth and efficient.

Qualifications

• 1–2 years hands-on experience in a print-and-ship or commercial copy center environment preferred (experience with digital front ends/Fiery servers is a major plus).
• Demonstrate extreme attention to detail and precision in a fast-paced work environment.
• Technical comfort handling digital file conversions, scaling dimensions, and analyzing pre-press layout borders.
• Strong verbal communication skills and a friendly, proactive approach to counter customer service.

Responsibilities

• Print Production & Layout: Operate and maintain Canon imagePRESS Lite C165 production color copier and Konica Minolta bizhub printer.
• Pre-Press Workflows: Use EFI Fiery to load, queue, impose, and manage client PDF jobs; check margins and text bleed.
• Media Management: Configure paper-weight and media profiles (up to 350 gsm) on machines.
• Post-Press Finishing: Perform basic manual finishing tasks like stack cutting, stapling, binding, and booklet folding.
• Shipping Logistics: Greet walk-in clients, process drop-off packages for major carriers, and operate the POS register.
• Safe Fulfillment & Packing: Pack and reinforce parcels for safe transit.

Skills

Print production

Fiery command workstations

Customer service

Multitasking

Physical fitness

Tools

Canon imagePRESS Lite C165

Konica Minolta bizhub

EFI Fiery Command WorkStation

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms

Job Overview

We are an independent, local mail, shipping, and print center in Oakland seeking a multi-talented Digital Print Specialist & Retail Store Associate to join our small team. Your primary responsibility will be managing our digital print production workflow, performing pre-press layouts, and operating our high-end digital color press. When you are not running production jobs, you will work collaboratively alongside our team to handle daily retail store logistics, package intake, and front-counter customer service. The ideal candidate is an adaptable multitasker who enjoys technical production as much as customer interaction.

Key Responsibilities

• Print Production & Layout: Operate and maintain our Canon imagePRESS Lite C165 production color copier and Konica Minolta bizhub printer.
• Pre-Press Workflows: Utilize EFI Fiery Command WorkStation to load, queue, impose, and manage client PDF jobs. Check file margins, resolutions, and text bleed lines before printing.
• Media Management: Manually configure custom paper-weight and media profiles (up to 350 gsm) on the machines, ensuring correct bypass tray staging.
• Post-Press Finishing: Perform basic manual finishing tasks including stack cutting, heavy-duty stapling, manual comb/coil binding, and booklet folding.
• Shipping Logistics: Greet walk-in clients warmly, process drop-off shipping packages for major carriers (UPS, FedEx, DHL, USPS), and operate the Point-of-Sale (POS) register.
• Safe Fulfillment & Packing: Professionally pack and reinforce customer parcels using appropriate boxes, bubble wrap, and structural materials to ensure safe transit.

Qualifications & Requirements

• Required 1-2 years of hands-on experience in a print-and-ship or commercial copy center environment preferred (experience with digital front ends/Fiery servers is a major plus).
• Demonstrate extreme attention to detail and precision in a fast-paced work environment.
• Technical comfort handling digital file conversions, scaling dimensions, and analyzing pre-press layout borders.
• Strong verbal communication skills and a friendly, proactive approach to counter customer service.
• Proven multitasking skills; ability to safely pause a digital printing queue to assist lobby counter line clusters during high-traffic windows.
• Physical capability to stand for long periods and safely lift heavy boxes or paper crates weighing up to 50 lbs.