CSR / Print Production Specialist (US632)

AlphaGraphics - US117; Irvine (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid time off

Training & development

Job summary

AlphaGraphics - US117 is hiring for a hands-on customer-focused role in their Irvine location, which involves greeting customers, managing print production, and ensuring efficient job flow. The ideal candidate should have prior experience in a print or copy center, be detail-oriented, and comfortable with customer communication. This hybrid role requires someone who can thrive in a small team environment while managing multiple tasks effectively. Benefits include a 401(k) and paid time off.

Qualifications

• Prior experience in a print shop or similar environment is strongly preferred.
• Comfortable with friendly and professional customer communication.
• Able to manage multiple jobs and priorities without dropping the ball.

Responsibilities

• Greeting and assisting walk-in customers and managing job intake.
• Running digital print production and managing job output.
• Ensuring the shop is organized and production is on schedule.

Skills

Customer-facing communication

Detail-oriented

Ability to manage multiple jobs

Hands-on with production equipment

Tools

Printsmith

Job description

Benefits:

• 401(k)
• Paid time off
• Training & development

AlphaGraphics Irvine is a fast‑paced print shop serving a mix of retail walk‑ins and established business accounts. We’re looking for a hands‑on, customer‑focused team player who can work the front and the back of the shop — someone who’s equally comfortable talking to a customer about their project and running jobs through finishing and production.

This is a hybrid role, meaning no two days look exactly the same. You’ll be the face of the shop for customers while also keeping production moving. If you thrive in a small team environment where your work actually matters, this is the job for you.

What You’ll Be Doing:

• Greeting and assisting walk‑in customers, answering phones, and managing job intake
• Communicating job status, turnaround times, and proofs to customers
• Running digital print production and managing job output
• Performing bindery and finishing work including cutting, laminating, folding, and mounting
• Coordinating with our Rancho Cucamonga team on job flow and scheduling
• Keeping the shop organized and production moving on schedule

What We’re Looking For:

• Prior experience in a print shop, sign shop, copy center, or similar environment strongly preferred
• Comfortable with customer‑facing communication — friendly, clear, and professional
• Hands‑on and detail‑oriented with finishing and production equipment
• Able to manage multiple jobs and priorities without dropping the ball
• Self‑directed — this role requires someone who can own their day without constant supervision
• Familiarity with print management software a plus (we use Printsmith)

AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.