CSR / License Revenue Clerk

Phenix City; Phenix City (AL); On-site; Full time

Job summary

A city in Alabama is seeking a CSR / License Revenue Clerk to greet and assist customers, manage licenses, and handle revenue collection. The role requires a High School Diploma and experience in a related office environment. Ideal candidates will possess strong customer service skills and the ability to work efficiently within a team. This is a full-time position with requirements for flexibility in work hours.

Qualifications

• Experience/training in bookkeeping, cashiering or related office environment.
• Ability to work as a member of a team.
• Reading skills to comprehend procedures and regulations.

Responsibilities

• Greets customers and provides application for business license.
• Collect appropriate fees based on schedules.
• Prepares various reports and submits to personnel.

Skills

Customer relations

Math skills

Verbal communication

Education

High School Diploma/GED

Job description

Department: Finance
Date: March 23, 2022
Supervisor: Finance Director

Job Title: CSR / License Revenue Clerk
Starting Salary: $15.8560 / hourly

Date Needed: ASAP
Number of Employees Requested: Two
Work Hours: 8 a.m. – 5 p.m. – Weekends/Overtime as needed

Position Status: Full-time
Reason Needed: Replacement

Job Description

Job Title: CSR / License Revenue Clerk
Department: Finance
Location: Municipal Building

FLSA Status: Non-Exempt
Code: EAP-5
Reports to: Finance Director

Job Summary

Under general supervision greets and assists customers and provides information regarding applications for business license; prepares and issues licenses and collects appropriate fees; determines the nature of fee or tax to be collected and appropriate fee schedule and regulations to be followed; collects fees and issues permits; receives and deposits funds for the city; establishes and maintains filing system, records transaction and documents records; prepares various reports and submits to appropriate personnel and performs additional tasks in support of the department’s administration as needed or upon request.

The following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.

• Greets customers and provides application for business license, checks application for proper completion
• If establishment is within the city limits, refer customer to Building Department to obtain a certificate of occupancy number
• Prepare and issue business license
• Collects appropriate fee based on schedule of fees, location within city limits or police jurisdiction
• Explain gross receipts form and procedures for annual or quarterly submission of information and payments
• Explain procedures for collecting payments during subsequent years
• Maintain work area in an organized and neat manner

Qualifications

Education & Experience Guidelines
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be:

Education/Training
High School Diploma/GED

Experience
Experience/training in bookkeeping/business technology, cashiering or related office environment, or an equivalent combination of training and experience.

Licenses or Certifications Required
N/A

The following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position:

Knowledge of:

• Concept of City ordinances and state laws and regulations covering city taxes and fees
• Revenue procedures, records and reports
• Computers and related office equipment used in revenue procedures

Ability to:

• Reading skills to comprehend procedures, regulations, fee schedules and related documents of moderate complexity
• Writing skills to prepare forms and records, memoranda, reports, procedures and related documents
• Math skills to add columns of figures, subtract, multiply and divide in performing calculations involving decimals and percentages including skills to balance numerical tables
• Verbal communication skills to speak to individuals and talk on the phone
• Computer skills to keyboard text and numerical data, process text and use specialized programs to perform revenue procedures and generate reports
• Customer relations skills to effectively interact with citizens and promote a positive image for the City
• Ability to plan activities and work efficiently to meet deadlines
• Ability to work as member of a team
• Prepares monthly Alcohol, Gasoline and Lodging Tax reports
• Creates files for new businesses
• Assists and cross trains in accounting during non‐license season to promote effective operations within the department
• Performs additional duties as assigned or upon request

Physical Demands & Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the city encourages both prospective and current employees to discuss potential accommodations needed to perform the essential duties of this position.

Environment: Work location will be indoors with potential for overnight travel to attend and participate in training, meeting and activities

Key Working Relationship: Other Finance Department employees to include Finance Director and Comptroller, Staff of designated City Financial Institutions

How to Apply

Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. (A courtesy copy will be sent to the employee’s department head.)

Applications can be found online (download an application ) or picked up at the City of Phenix City Human Resources Department:
1200 8th Avenue
Phenix City, AL 36867
Ph: 334 448-2706

Applications are available for pick up and drop Monday – Friday: 8 a.m. – 5 p.m. ET. You may also email your completed application with the required supporting documents.