CSR - Intake - Respiratory Specialist

Kubat Respiratory; Omaha (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

Kubat Respiratory is seeking a CSR - Intake Respiratory Specialist for our Lakeside Location in West Omaha. The role handles intake, insurance documentation, and prior authorizations while coordinating with doctors, patients, and insurers to ensure timely processing.

The position requires 1-3 years in billing/intake, HIPAA compliance, and strong customer service. Schedule is Monday–Friday, 8:30 a.m.–5:00 p.m., with a focus on accurate documentation and coordinated care.

Qualifications

• 1-3 years of billing and intake experience.
• Understanding of ICD-10 coding.
• High school diploma or equivalent.
• Proficient in MS Office.

Responsibilities

• Greet patients and customers in person and over the phone.
• Ensure insurance coverage guidelines are met with providers.
• Create and file orders to submit to Medicare/Medicaid/private insurers.
• Assist with paperwork flow and information within the office.
• Coordinate prior authorization and required documentation.
• Manage payments and credit card transactions.
• Maintain the showroom and work area.
• Resolve patient and customer concerns.

Skills

Healthcare experience

Billing and intake

ICD-10 coding

MS Office

Customer service

HIPAA/PHI privacy

Education

High school diploma

Tools

Brightree

Job description

Date: 6/4/2026

Job Title: CSR - Intake Respiratory Specialist

FLSA: Non-Exempt

Reports to: Director of Clinical Operations

Processes respiratory and medical supply orders by gathering necessary documentation ensuring the orders meet guidelines set by insurance. Obtains prior authorizations as needed, working with other departments, doctor's offices, and patients for a timely turnaround.

This position is scheduled Monday - Friday 8:30 - 5:00 p.m. at our Lakeside Location in West Omaha.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Greeting respiratory patients, customers, and visitors in a friendly and professional manner in-person and over the phone.
• Work with internal and external customers to make sure insurance coverage guidelines are met.
• Create and file orders to submit to Medicare, Medicaid, and private insurance companies.
• Assist in the smooth flow of paperwork and information within the office.
• Request assignment of benefits, prescriptions, CMNs, letters of medical necessity and other required information. Follow up on the collection of required documentation.
• Process prior authorization when needed. Based on insurance coverage criteria.
• Coordinate the delivery, set up and pick up equipment, supplies and services.
• Input and update client progress notes, including but limited to, doctor, diagnosis and insurance updates.
• Regular and reliable attendance
• Processing customer payments and credit card transactions.
• Maintain the neat and clean appearance of the respiratory showroom and work area.
• Assist in resolving patient and customer concerns and issues.
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Health care or DME experience
• 1-3 years billing and intake experience
• General understanding of ICD-10 coding
• High school diploma or equivalent
• 2 or more years of office experience, Brightree experience a plus
• Excellent customer service skills, ability to show empathy and compassion
• Proficient working knowledge of MS Office Suite
• Ability to understand insurance reimbursement implications of industry change.
• Must be able to maintain patient/customer confidentiality as working with HIPAA and PHI information.
• Ability to complete work through long periods of keyboarding at desk.
• Maintain a professional appearance and demeanor.
• Excellent verbal and written communication skills
• Ability to work individually and with a team to complete work in a timely and efficient manner.
• Excellent organizational and time management skills

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• The employee must be able to operate specific equipment or tools and work with specific computer software.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

KUBAT HEALTH CARE IS AN EQUAL OPPORTUNITY EMPLOYER

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer