CSR/Dispatcher Supervisor

The Contractor Consultants; Davis (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Join a leading HVAC company as a CSR/Dispatcher Supervisor in West Sacramento. You'll oversee customer service and dispatching operations, ensuring high-quality experiences for clients and streamlined processes. Ideal candidates have strong leadership, customer service, and dispatching skills, and will contribute to a supportive team atmosphere.

Benefits

Health Insurance Options

401(k) with Match

Paid Time Off

Career Growth Opportunities

Company Vehicle or Mileage Reimbursement

Qualifications

• Customer service & dispatching experience required.
• Coordinating and supervisory experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Supervise and support customer service representatives and dispatchers.
• Oversee daily scheduling and dispatching of HVAC technicians.
• Handle escalated customer inquiries to ensure swift resolution.

Skills

Customer service

Dispatching

Leadership

Communication

Multitasking

Tools

Service Titan

Job description

Lead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher Supervisor!

Job Title: CSR/Dispatcher Supervisor

Company Name: CABS Heating & Air Conditioning

Salary: $70,000 - $100,000 per year, depending on experience

Full Job Description

CABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This leadership role ensures smooth scheduling, efficient technician dispatching, and outstanding customer experiences. If you have CSR and dispatching experience (required) and coordination and supervisory skills (preferred), this is an exciting opportunity to take your career to the next level with a trusted HVAC company.

Who We Are

At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!

Responsibilities Include But Are Not Limited To

• Team Leadership: Supervise and support customer service representatives and dispatchers, ensuring top-tier customer interactions.
• Scheduling & Coordination: Oversee daily scheduling and dispatching of HVAC technicians to maximize efficiency and customer satisfaction.
• Customer Relations: Handle escalated customer inquiries, ensuring swift resolution and positive experiences.
• Process Optimization: Develop and implement best practices for call handling, appointment booking, and technician dispatching.
• Communication & Reporting: Serve as the liaison between office staff, field technicians, and management, ensuring seamless workflow.
• Performance Monitoring: Track key performance indicators (KPIs) and provide feedback to improve efficiency and service quality.
  
  

The Ideal Candidate Should Possess

• Experience:
• Customer service & dispatching experience required.
• Coordinating and supervisory experience preferred.
• HVAC industry experience is preferred but not required.
• Leadership Skills: Ability to manage a team with strong organizational and problem-solving skills.
• Communication & Customer Service: Strong verbal and written communication skills with a customer-focused mindset.
• Technical Skills: Experience with Service Titan or similar scheduling/dispatch software is a plus.
• Multitasking Ability: Must excel in a fast-paced environment, handling multiple tasks simultaneously.
  

Benefits

• Health Insurance Options
• Dental
• Vision
• Retirement Plan Options
• 401(k) w/ Match
• Paid Time Off
• 6 paid holidays
• Birthday pay
• Career Growth Opportunities
• Work Life Balance
• Company and Team Events
• Performance or Annual Bonuses
• Continued Training and Certifications
• Company Vehicle or Mileage Reimbursement
• Quick mobile-optimized application
• Company Provide Tech Kit and Uniforms
• Tool Allowance Program
  

Schedule

• Full Time
• Monday to Friday
• Evening and Weekend Potential
  
  

Work Location:

• West Sacramento, CA and Surrounding Areas
  
  

Why Join CABS Heating & Air Conditioning?

At CABS Heating & Air Conditioning, we believe that exceptional work comes from happy employees. We invest in our team, offering competitive pay, professional growth opportunities, and a supportive environment.

As an equal opportunity employer, we celebrate diversity and strive to create an inclusive workplace for all. Let's build a better future together!