CSR/Design Consultant

AHF; San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Design Consultant in San Antonio, TX, to enhance customer experiences in their showroom. In this role, you will provide expert advice on product selection, build relationships with key stakeholders, and ensure a seamless sales process. Your contributions will directly impact customer satisfaction and business growth. If you are passionate about interior design and possess strong communication skills, this is an exciting opportunity to thrive in a dynamic environment. Join a team dedicated to quality and innovation in the flooring industry.

Qualifications

• Strong attention to detail and organizational skills.
• Passion and proven knowledge of interior design and space planning.

Responsibilities

• Assist customers with product selection and provide exceptional service.
• Maintain showroom organization and cleanliness.
• Collaborate with sales reps to ensure customer satisfaction.

Skills

Interior Design

Customer Service

Sales Skills

Communication

Organizational Skills

Education

Associate degree in Interior Design

Background in Design or Construction

Job description

Crossville TX Studio2
3660 Thousand Oaks Dr
Suite 201
San Antonio, TX 78247, USA

Crossville TX Studio2
3660 Thousand Oaks Dr
Suite 201
San Antonio, TX 78247, USA

AHF Products has a job opportunity for a Design Consultant to be located in San Antonio, TX. Reporting to the Branch Manager, the Design Consultant will play a crucial role in the planning and implementation of new product launches. As a Design Consultant in the showroom your responsibilities will include offering consultation and advice as well as presenting products to customers, assisting with day-to-day sales activities, answering questions regarding products, pricing, ship dates, etc. The design consultant will strive to build relationships with Architects, Interior Designers, Builders, Contractors and Installers to encourage new and repeat business opportunities. Our goal is to always ensure the best service and satisfaction to every customer.

JOB DUTIES:

• Use order entry system to look up pricing, inventory and availability, customer information, delivery dates, back-orders, etc. Enter orders and slab holds when necessary.
• Liaison with Outside Sales Reps and Sales Managers by passing on selection information for existing and new clients.
• Receive incoming customer service in person and over the phone.
• Maintaining clean work and office areas. Setting up, moving, adjusting and cleaning displays. Keeping desk, floors and showroom area clean and maintained.
• Maintain organization of the sample area. Return and proper placement of samples to the designated sample area.
• Adhere to and comply with all safety policies and practices.
• Assist customers in the process of product knowledge and design material selection process.
• Must be confident, hardworking, motivated, well organized and task oriented, and possess good closing and presentation skills.
• Strong communication skills required, including collaborating, and communicating respectfully and professionally with customers, co-workers, contractors, management, department team members and outside agencies to ensure a smooth transition from order placement to product installation.
• Create a memorable shopping and selection experience for all customers.
• Determine customer needs and timeline and tailor presentation of materials according to their needs.
• Provide clients with unsurpassed service, expertise, and convenience through the sales and completion process.
• Building and maintaining a working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade, and industry publications, etc.
• Provide support and resources to outside sales representatives.
• Maintain a professional appearance and attitude at all times.
• Organize and maintain showroom literature, idea centers and the sample library.
• Assist clients in selecting and/or specifying tile, natural stone, slab, and other related products; offer alternative options; offer best solutions to meet customer needs.
• Other duties as assigned.

JOB QUALIFICATIONS:

• Associate degree in interior design or related field highly preferred.
• Background in design, construction, and/or education in interior design.
• Passion and proven knowledge of interior designing and space planning.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Positive attitude and engagement with customers and internal employees.
• Ability to operate independently and take initiative.
• Maintain professional appearance and behavior at all times.
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Must pass mandatory pre-employment drug test, physical, and criminal background check.

PHYSICAL DEMANDS:

• Frequently, you will be expected to stand and sit for long periods of time.
• Occasionally, you will be expected to lift up to 25-30 pounds.
• Frequently, bending, crouching, pushing, and pulling will be required to stock and organize the samples department.
• Frequently, using ladder to reshelf samples in the samples department.

MENTAL DEMANDS:

• Think analytically
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

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Skills

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.