CSR - Dept. III

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Employee Magnets, Inc. is seeking a capable administrative associate to manage order processing, handle discrepancy resolution, and respond to internal and external customers to support satisfaction goals.

You will assist with daily order processing, fulfillment, and coordination across receiving, depot, planner, and shipping teams, providing timely estimates for delivery when needed.

Qualifications

• High school diploma or equivalent.
• At least one year of general office experience; 1–2 years in customer service preferred.
• Intermediate computer experience required.
• Clear knowledge of computer ordering systems and ability to navigate/troubleshoot.
• Effective team communication and instruction skills for order processing flows.

Responsibilities

• Assist in daily order processing, fulfillment, receiving, and customer service.
• Provide quick, accurate responses to interoffice and customer emails.
• Coordinate with receiving, depot, planner and shipping to fulfill requests on time.
• Provide ETA when a request cannot be fulfilled immediately.

Skills

Customer service

Teamwork

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

The successful candidate will be responsible for managing all aspects of processing update requests, receiving discrepancy material, and ensuring timely response to internal/external customers' requests to achieve customer satisfaction goals.

Daily Responsibilities

• Assist in the daily aspects of order processing, fulfillment, receiving, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customer's requests on timely basis.
• Provide estimate delivery time if the request can't be made on time

Warehouse Efficiencies

• Lift and move trays up to 20 lbs
• Stand for extended periods
• Builds and maintains a work environment that is positive and supported by open feedback and two-way communication at all levels.
• Keeps warehouse always organized and clean.

Qualifications

Education and/or Experience

• High school graduate or equivalent.
• Should have at least one year of general office experience. Prefer one to two years of customer service experience.
• Intermediate computer experience is required.
• Basic electronic device knowledge is required.
• Works well with a team and exhibits effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
• Pays close attention to detail to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Goal oriented and must be accustomed to achieving results through team-work.
• Shows determination to achieve excellent results
• Finding better ways
• Demands top performance
• Inspires commitment

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.