CSR (Customer Service Representative) II

Piping Technology & Products; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Piping Technology & Products (PT&P) in Houston, TX is seeking a CSR II to bridge customers with internal teams. You’ll provide timely updates during manufacturing, research order details, and coordinate resolution of order-related questions.

The role emphasizes clear communication, multi-department collaboration, and a professional service approach in a fast-paced manufacturing setting. On-site, full-time, Monday–Friday schedule.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Strong verbal and written communication with a customer focus.
• Excellent organization and ability to manage multiple priorities.
• Experience with ERP or CRM systems is a plus.

Responsibilities

• Provide customers with timely updates on manufacturing, inspection, and shipping.
• Respond to inquiries by phone and email in a professional manner.
• Review shop-order information and monitor orders through production.
• Coordinate with Production, Quality Control, Shipping, and Sales for accurate updates.
• Escalate urgent or complex concerns to the appropriate department.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

ERP/CRM familiarity

Education

High school diploma

Bachelor's degree (preferred)

Tools

ERP systems

CRM systems

Job description

Description

Position Title: CSR (Customer Service Representative) II

Department: Project Management

Reports To: Director of Project Management

FLSA Classification: Non-Exempt

Job Type: Full-Time (On-Site)

Schedule: Monday–Friday

About Piping Technology & Products (PT&P)

Founded in 1978 and based in Houston, TX, PT&P is a leading manufacturer of engineered pipe supports and other piping system products used in power, refining, chemical, and related industries. We’re known for fast turnaround, reliable quality, and a strong commitment to helping our customers keep critical infrastructure running. With a wide range of in-house capabilities, PT&P continues to grow while staying focused on innovation, service, and long-term partnerships. Join our team and help deliver solutions that keep critical infrastructure running safely and efficiently.

Position Summary

The Customer Service Representative – Manufacturing serves as a key connection between PT&P customers and internal operations teams. This position keeps customers informed throughout the manufacturing process by providing timely, accurate updates, researching order details, answering questions, and coordinating the resolution of order-related concerns.

The ideal candidate is a responsive, organized communicator who enjoys supporting customers, collaborating across departments, and managing multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

• Provide customers with timely and accurate updates regarding manufacturing, inspection, and shipping status.
• Respond professionally and promptly to customer inquiries by telephone and email.
• Review shop-order information and monitor orders throughout the manufacturing process.
• Coordinate with Production, Quality Control, Shipping, Sales, and other internal teams to obtain current and accurate order information.
• Communicate potential delays, schedule changes, shipment updates, and other important developments to customers.
• Assist with resolving order-related concerns by researching details, coordinating follow-up, and keeping customers informed.
• Maintain accurate records of customer communications, commitments, questions, and order updates.
• Follow up on open questions and outstanding customer requests through resolution.
• Build positive, professional working relationships with customers and internal team members.
• Escalate urgent, sensitive, or complex customer concerns to the appropriate department or manager.
• Perform additional customer service and administrative duties as assigned.

Requirements

Minimum Qualifications

• Preferred Bachelor’s degree from an accredited college or university.
• A minimum of a high school diploma
• Strong verbal and written communication skills with a professional, customer-focused approach.
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and follow-up items.
• Ability to work effectively with customers and employees across multiple departments.
• Basic proficiency with Microsoft Office applications, email, and standard business technology.

Preferred Qualifications

• At least six months of customer service, retail, administrative, or manufacturing-related experience.
• Experience communicating with customers in a manufacturing, fabrication, or industrial environment.
• Experience reviewing production schedules, shop orders, purchase orders, or shipping information.
• Familiarity with enterprise resource planning (ERP) or customer relationship management (CRM) systems.

Working Conditions

• Full-time, on-site position in an office environment located within or near an active manufacturing facility.
• Regular use of a computer, telephone, and other standard office equipment.
• Frequent communication with customers and internal departments by telephone, email, and in person.
• Occasional entry into designated manufacturing or shipping areas while following all applicable safety and PPE requirements.
• Ability to remain seated or standing for extended periods and perform routine office tasks.
• Occasional schedule flexibility may be required to address urgent customer or shipment needs.

Equal Opportunity Employer