CSR

SBM Management Services, LP; Knoxville (TN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP is hiring a Customer Service/Janitorial Associate in Knoxville, TN. The role focuses on cleaning, safety compliance, and teamwork to maintain facilities to standards.

Responsibilities include operating cleaning equipment, following daily schedules, reporting hazards, and supporting staff shortages. A valid driver’s license may be required; forklift certification could be needed depending on site.

Qualifications

• No formal education requirement; 3–6 months training or experience preferred.
• Valid driver’s license may be required for this position.
• Forklift certification may be required based on business needs.
• Bilingual an advantage; strong reading and interpretation of instructions.
• Strong verbal and written communication; knowledge of cleaning methods and chemicals.

Responsibilities

• Perform janitorial duties as assigned and per daily schedule.
• Operate motorized cleaning equipment and maintain areas.
• Report incidents and hazardous conditions to supervisor.
• Follow safety rules, policies and procedures.
• Work in a team and complete punch-list items when needed.
• Maintain professional appearance and conduct; interact with customers and colleagues.

Skills

Bilingual a plus

Reading instructions

Verbal and written communication

Team communication

Safety awareness

Education

No formal education required

3–6 months training or experience

Driver's license

Forklift certification

Tools

Cleaning equipment

Cleaning chemicals knowledge

Job description

Title:CSRJob Description:Compensation: $16.50 per hourJob OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized cleaning equipmentMaintain daily upkeep of assigned areaReport incidents and hazardous conditions to supervisorComply with safety rules, policies, and proceduresPerform work assignments in a team with other employeesPerform repetitive tasksMaintain clean work areaFollow all protocols, company procedures, policies, and rulesTake direction and respond to supervisionTalk with lead, supervisor, co-workers, managers, and customers in a professional mannerFill in during staff shortageSupport shift lead in completing punch-list itemsUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionThe ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.Understand reporting systems, and of the environmentQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Benefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.