CSR

Dublin Animal Hospital; Dublin (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

Dublin Animal Hospital in Dublin, Virginia is seeking a Client Service Representative to deliver exceptional client service for pets and their families. You will manage front-desk interactions, schedule appointments, and assist the veterinary team with records and payments.

The role requires strong communication, empathy, and basic math skills, with experience in practice management software. A high school diploma is required and the position offers a flexible schedule and benefits.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including practice management software, email, and scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; communicate clearly with clients and team.
• Ability to provide professional, empathetic, client-focused service in high-stress situations.
• Ability to lift and carry up to 50 pounds and handle animals up to 130 pounds.

Responsibilities

• Greet clients and patients warmly with professional, empathetic service.
• Check-in/out patients and liaise with hospital staff on patient status.
• Maintain client communications via phone, email, and mail.
• Schedule and confirm appointments; triage patients by urgency.
• Explain hospital services, wellness care, vaccines, diagnostics, and aftercare.
• Handle sensitive situations with tact (e.g., euthanasia, test results, payments).
• Maintain accurate patient records and ensure charges are captured.
• Process payments and refunds, including Care Credit and cards.
• Fill prescriptions and provide client instructions.
• Assist with over-the-counter product sales and inventory.
• Support veterinarians, technicians, and Practice Manager with care tasks.
• Keep hospital clean, safe, and compliant with safety protocols.
• Participate in opening/closing and weekend duties.

Skills

Customer service

Communication

Empathy

Cash handling

Computer literacy

Math skills

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Scheduling tools

Job description

Serving Dublin, Virginia and the surrounding community since 1948, Dublin Animal Hospital is an AAHA-certified veterinary practice focusing on small animals, pocket pets, and exotics. The practice is located less than 20 miles away from Virginia–Maryland College of Veterinary Medicine, making it an ideal location for new veterinary graduates as well as current students looking for an externship at an established clinic. At Dublin Animal Hospital, we offer preventive care services as well surgical procedures (C-section, cherry eye surgery, and more), and veterinarians are supported by one technician or assistant per doctor. Digital x-ray, ultrasound, and EKG equipment are available for use as needed, and boarding is also offered for medical or vacation purposes!

Client Service Representative

Compensation: $13–$15/hour, commensurate with licensure and experience

Position Summary

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations
• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

As set forth in Dublin Animal Hospital ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.